Ryanair apologizes after preventing boy from boarding plane

Zak Schoneville’s family had been told at Glasgow Prestwick Airport that the teenager was unable to travel because his passport had expired – despite having five months remaining

A Ryanair plane lands at Dublin Airport on September 21, 2017.
Ryanair staff wrongly enforced a non-existent EU passport rule

Ryanair has admitted it made a mistake when staff prevented a 15-year-old boy from boarding a plane bound for Tenerife.

The low-cost airline issued a “sincere apology” for its mistake when Zak Schoneville was not allowed to board a flight from Glasgow Prestwick Airport to the Spanish island on Monday May 2nd.

Ryanair, which has been accused of making up a rule, said it wrote to the family and gave them a full refund alongside another travel voucher “as a goodwill gesture” after accepting responsibility for the “clear error”.

Zak arrived on holiday with parents Lisa and Neil and sister Lily, 13, a day late on a hastily booked flight from Edinburgh on Jet2.

Zak Schoneville, 15, and his family have received a refund and travel voucher after Ryanair admitted its mistake


Lisa Schoeneville)

The family had been told by a Ryanair representative at the check-in desk the day before that Zak was unable to travel because his passport had expired – even though it was still valid for five months.

Zak’s passport was issued in March 2017 and expires in September 2022. The airline had claimed that the document must not be older than five years at the time of travel if it belongs to a child.

Ryanair has admitted mistakes


AFP via Getty Images)

But Ryanair has since given the Schoneville family a full refund of £413.24 and a travel voucher worth a further £415 after accepting their handling agents had made a mistake.

The Irish airline said that after a clarification with the EU Commission, it accepts that “all UK nationals traveling to the EU, regardless of age, must meet the same entry requirements to travel to the EU”.

These requirements are:

  1. Passports must be issued within 10 years of the date of entry into the EU.
  2. The passport must be valid for at least three months from the date of return from the EU, unless the passenger has a Schengen-issued residence permit or Schengen long-term visa.

A Ryanair spokeswoman said: “We sincerely apologize for the error we made in this case and we have updated our briefing notes for all our airport handling agents to ensure this error does not occur again.”

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https://www.mirror.co.uk/news/uk-news/ryanair-apologises-after-preventing-boy-26898827 Ryanair apologizes after preventing boy from boarding plane

Fry Electronics Team

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