Ryanair holiday warning after family were forced to pay £113 extra for their Benidorm flights due to a slight error
A FAMILY has had to pay an extra €136 (£113) for their Ryanair flights after making a slight mistake returning from holiday.
Sue Graham had booked return flights to Benidorm for herself, her husband Eric and their stepdaughter Sophie.
However, when they tried to fly home from Alicante to the UK, they were told they would have to pay €30 each for their flights for their seats.
She told that Liverpool echo that Ryanair staff said their “seats have been canceled” and that they would have to pay extra to keep them.
Sue explained: “When I told the operator that we didn’t have any money, I was told, ‘That’s not my problem’.
She also had to pay 46 euros for her husband’s hand luggage, even though it was ok on the previous flight.
Sue, who suffers from anxiety and depression, said she was afraid they would be abandoned at the airport.
They only managed to board the flight after her husband used the money they had saved for their Sky bill to pay the extra cost.
Sue said she was “disgusted” at how Ryanair treated her when they were told to pay for it or not get on their flight.
However, a Ryanair spokesman refuted this and said the problem was that they booked the flights through On The Beach and then didn’t check in.
They said: “This is a prime example of the issues customers face when customers book flights through OTAs (online travel agencies) rather than directly with the airline.
“Ryanair has not canceled the seats in Ms Graham’s booking. Ms Graham was charged a standard airport check-in fee of €90 (€30 per passenger) for failing to check in online two hours before the scheduled departure time.”
The airline said passengers should only ever book directly on the website or app to prevent this from happening.
It’s not the first time this has happened – last year, Ryanair said everyone with flights issued by Kiwi.com would be prevented from boarding.
Dara Brady, Ryanair’s director of marketing, said they became aware of the problem with Ryanair flights via Kiwi.com after a “small number of passengers” attempted to board without official Ryanair boarding passes.
Since then, Ryanair has introduced its own “Verified Seal” to prevent its flights from being sold by third parties.
https://www.thesun.ie/travel/8734519/ryanair-holiday-warning-benidorm-flights-mistake/ Ryanair holiday warning after family were forced to pay £113 extra for their Benidorm flights due to a slight error