A WOMAN was left without her essential medication for nine days after Ryanair lost her suitcase.
Rachel Millard and boyfriend Joe Cubbin flew to Milan last Saturday – but when they landed their bag was nowhere to be found.
She was forced to spend all five days of her holiday without most of her belongings – including vital medication for her blood pressure.
she said Manchester evening news: “It was just terrible. My first trip with my boyfriend and I had next to nothing with us.
“I told them about my medication but I had no idea how to get a prescription over there so I just had to forgo it. I also had no underwear, toiletries, makeup gym gear.”
On the final day of her trip, she saw a picture of her bag online – alongside other luggage that had been ‘checked’ in the baggage hall at Manchester Airport.
But when she landed back in the UK, she was told airport staff still couldn’t locate her bag.
Now, nine days since she last saw her suitcase, she is still not reunited with her bag.
She explained: “They just said there was no staff and they couldn’t help at the moment. The whole concern then just came back.”
“It was really annoying. I just thought that was ridiculous. They say they can’t find it, but I know it’s here and I even showed them a picture.”
When she got home, she contacted Swissport, which provides baggage handling services for a number of airlines that fly out of Manchester, including Ryanair.
She has not been given a timeframe for when her bag will be returned to her – and they have stopped responding to her texts.
Meanwhile, Ryanair’s social media accounts have also told her they could not help.
Rachel said: “They really just ghost me, that’s how I describe it.
“Of course there are baggage problems, but for it to be nine days and they just ignore me and tell me they can’t help is really not good enough. Mainly because I told them where it is or where I think it is.
“There’s no guarantee it’s still there now. And I don’t even know how to put my stuff back together. I don’t know if I need to replace the stuff now because I’m still without it and don’t know how long it will be before I get my bag back”
The Sun has reached out to Ryanair for comment.
A Swissport spokesman said: “We are sorry to hear about Ms Millard’s experience with her luggage.
“We are investigating the issue as a matter of priority and are working with our airline partner to ensure the item is returned as soon as possible.”
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