Rachel Millard’s suitcase didn’t arrive in Milan and when she landed back at Manchester Airport she was told nine days after the initial check-in, staff still couldn’t locate it
Image: Rachel Millard)
A Ryanair Passenger who went without essential medication after her suitcase was ‘lost’ for nine days claims the airline is now ‘ghosting’ her.
Accountant Rachel Millard, 30, went on her first international trip to Italy with boyfriend Joe Cubbin last Saturday and when they landed in Milan only his bag had arrived.
She had to go five days without her bag, which contained most of her belongings, including vital medicines, Manchester evening news reported.
After landing back at Manchester Airportshe was told that nine days after the initial check in, the staff still couldn’t find it.
Rachel told the Manchester Evening News: “It was just awful.
“My first trip with my boyfriend and I had practically nothing with us.
“I told them about my medication but I had no idea how to get a prescription there so I just had to forego it.
“I also had no underwear, toiletries, makeup gym gear.”
The couple had their bags checked in and flew from Manchester to Milan at 6:35am last Saturday.
However, the gray colored IT branded case that had important meds that Rachel takes for her blood pressure inside, never arrived despite trying to call the airline every day.
Joe’s case arrived on the carousel but hers didn’t, so she reported her case missing to staff in Milan, who said they believed it was still in Manchester.
They took her hotel details hoping to pass them on to her.
She said: “I had a few clothes in my carry-on but needed to buy more.
“Especially when a waiter spilled Aperol Spritz on my only spare pant!
“It meant I just couldn’t enjoy it the way I should have been.”
But on the fourth day of the trip, Tuesday April 5, Rachel saw what she thinks is her case in a picture showing luggage storage across the baggage hall.
The picture had been taken by a passenger the day before and shared with the MEN
Rachel said: “I couldn’t believe it, I ran right up to Joe and said, ‘This is my bag.’
“It’s 100% mine. I’ve zoomed in on the label and it even has an ‘MXP’ tag on it which stands for Milan Airport.
“I thought it wasn’t abandoned, it never made it onto my flight.
“So I was a bit confused as to how it ended up there as it looked like it was in baggage claim.
“But I was kind of relieved because at first I had no idea where it was, it could have been anywhere.
“At least then I knew it was in Manchester and we were flying home the next day, so I figured I could just grab it then.”
After she landed back in Manchester on an EasyJet flight on Wednesday April 6, Ryanair helpdesk staff said they could not deliver her bag.
She was given a number to call and left the airport empty-handed.
Rachel said: “They just said there was no staff and they couldn’t help at the moment. All the worry just came back.
“It was really annoying. I just thought that was ridiculous. They say they can’t find it, but I know it’s here and I even showed them a picture.”
On Thursday, April 7, the day after the couple got home, Rachel sent a message to the cell phone number she was given sharing a link to the article and picture and received a reply stating: ” I passed the information to the team searching the bag hall.
“As soon as you let me know it has been found I will contact you with the signed Swissport Baggage Reclaim.”
Swissport is a company that provides baggage handling services for a number of airlines flying out of Manchester, including Ryanair.
Rachel has had no reply from the number despite sending several messages asking if they have an update every hour.
After Ryanair’s social media accounts told her they couldn’t help and the app still says ‘search’, she thinks she’s being ignored.
She said: “They really just ghost me, that’s how I describe it.
“Of course there are baggage problems, but for it to be nine days and they just ignore me and tell me they can’t help is really not good enough.
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“Especially because I told them where it is or where I think it is.
“There’s no guarantee it’s still there now. And I don’t even know how to put my stuff back together.
“I don’t know if I need to replace the stuff now because I’m still without it and I don’t know how long it will be before I get my bag back.”
Ryanair has been asked for comment.
Swissport said: “We are sorry to hear about Ms Millard’s experience with her luggage.
“We are investigating the issue as a matter of priority and are working with our airline partner to ensure the item is returned as soon as possible.”
https://www.mirror.co.uk/news/uk-news/ryanair-passengers-fury-after-vital-26690260 Ryanair passenger's anger after vital medicines were 'lost' in suitcase for 'nine days'