RYANAIR stopped a tearful granny from flying to Portugal after a passport mix-up.
Brexit rules for entry into the EU state that passports must be less than 10 years old and still be valid for at least three months on a passenger’s return date.
But a flight error meant a group of two grandparents, two grandchildren and a mother bound for Faro in Portugal were separated at the gate.
Michele Hawken was barred from boarding the plane on April 26, even though her travel document had more than the required three-month validity remaining.
Nicky Ryland, from Wadebridge, Cornwall, a member of the deranged party, said: “We had already checked in online and had no problems.
“But then we were told that a granny couldn’t fly.
“We checked all the regulations like gov.uk, passports and the airport etc and everything was fine.”
Nicky has since advised Ryanair that Michelle’s passport was both current and issued within the last 10 years.
Michele’s passport was valid from May 15, 2012.
A customer service advisor also confirmed that Michele should have been able to fly.
Nicky added: “We were told it was ‘a no’ due to Ryanair regulations.
“We asked why we could have flown on any other airline and come home on Ryanair and as you can imagine there was a lot of tears and excitement.
“We’ve heard several cases of this, but we had two grandchildren involved and everyone was so upset.”
Ryanair has recently come under fire for a series of similar gate decisions across the country.
Nicky said: “It’s awful. We always leave as friends and this should be a special surprise for the grandchildren.
“We secretly packed their bags and everything.
“They thought they were coming to the airport to wave us off.
“We are all devastated and cannot understand how this happened and why nothing showed up when we checked in ahead of time.”
A Ryanair spokesman said in a statement: “This passenger was rightfully denied travel at Cornwall Newquay Airport on 26 April 2020 because her passport did not meet the entry requirements for travel to the EU (Portugal), namely: Passports must be issued within 10 years from the date of departure to the EU.
“The passport must be valid for at least three months from the date of return from the EU.
‘Ms Hawken’s passport was issued on 15 May 2012 and is therefore no longer valid for travel to/from the EU after 15 February 2022 (which is 3 months before the 10th anniversary of issue on 15 May 2022). valid.
“Therefore her passport did not have the required 3 month validity prior to her flight on April 26, 2022.
“Ryanair requires each passenger to ensure that their passport (as described in 1 and 2 above) is valid on both the outbound and inbound dates.”
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https://www.thesun.ie/travel/8775962/ryanair-stops-gran-flying-passport-expiry/ Ryanair stops grandma from flying at UK airport after she was confused about passport expiry