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Sainsbury’s is fundamentally changing online delivery – and shoppers are furious

Sainsbury’s has increased the annual cost of its 12-month ‘midweek delivery pass’ from £30 to £40 – an increase of £10, or about a third of the original price – as the cost of living crisis continues

Sainsbury's has increased the price of its delivery passes
Sainsbury’s has increased the price of its delivery passes

Sainsbury’s has increased the price of its delivery passes as shoppers continue to grapple with a growing cost of living crisis.

The supermarket has increased the annual cost of its annual ‘midweek delivery pass’ from £30 to £40 – an increase of £10, or about a third of the original price.

The “Delivery pass during the week” applies to online grocery orders that are delivered on Tuesdays, Wednesdays or Thursdays.

Customers have also taken to Twitter to complain that the annual Anytime Delivery Pass has gone from £60 to £80.

One shopper, known only as Michelle, said: “Could I please speak to someone about extending the delivery note? Canceled mine despite updating card details – now I’m paying £20 more…”

The Anytime Delivery Pass is valid for up to one free delivery per day, including weekends.

Our team of cost of living experts are here to help YOU through a very difficult year.

They bring you the latest money news and also offer expert advice.

Whether it’s skyrocketing utility bills, the cost of weekly groceries, or increased taxes, our team is always by your side.

Every Thursday at 13:00 they participate in a Facebook Live event to answer your questions and offer their advice. Visit facebook.com/dailymirror/live to watch. You can read more about our team of experts here.

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Sainsbury’s has also increased the price of its six-month Anytime Delivery Pass from £35 to £40.

When we checked the website today, there wasn’t a six-month ‘midweek delivery pass’ available – but customers were reportedly able to buy one last year for £18.

In another update, the supermarket stopped selling three-month delivery cards and replaced them with monthly cards.

These cost £7.50 for the monthly ‘Anytime Delivery Pass’ and £4 for the monthly ‘midweek delivery pass’.

The three-month “anytime delivery pass” cost £20, while the three-month “midweek delivery pass” cost £10.

Sainsbury’s customers have urged the supermarket to hike prices as inflation hit a new 30-year record of 7% in March – with experts predicting it could hit 8% later this year.

Meanwhile, researchers at Kantar have warned the average grocery bill could rise by £271 this year.

According to Kantar, food prices in April were 5.9% higher than a year ago – the biggest increase since December 2011.

George Day, 74, from Whyteleafe, Surrey, told The Sun: “We are pensioners. We rely on the delivery pass service as it is difficult for us to travel these days.

“Sainsbury’s should be more mindful of its vulnerable customers – that extra £10 could have been spent on our energy bills – to keep my wife and I warm.”

Another customer, Ron Newfield, said on social media he complained to the supermarket after being charged £4 a time for single deliveries.

He said it happened after his annual delivery card was not automatically renewed at a cost of £30.

He added: “We are also on their priority customer list. Good customer service, right?”

A spokesman for Sainsbury’s said: “Last year we updated our online grocery services to allow us to offer easier and more flexible ways to shop from us while still offering excellent value for money.”

Shoppers must spend at least £40 when ordering from Sainsbury’s with a delivery pass for home delivery.

For customers who don’t have a delivery card, Sainsbury’s will charge between £1 and £4.50 depending on when you want your store delivered.

Orders under £40 will be charged £7 for standard delivery. Customers without a delivery card must spend at least £25.

We’ve rounded up all the UK supermarkets that have cut prices to help lower the cost of living – including the discounted ones.

The list includes all discounts from brands like Asda and Morrisons.

The Mirror has also explained that the grocery store error could add £322 to your bill at the supermarket.

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https://www.mirror.co.uk/money/sainsburys-makes-major-change-online-26873828 Sainsbury's is fundamentally changing online delivery - and shoppers are furious

Fry Electronics Team

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