The DAA has unveiled a new five-point plan for how it will tackle the busy Easter period ahead at Dublin Airport.
t said the plan includes: increased resource sourcing; increased training capacity; deployment of a task force; a targeted communication campaign and operational activities – including 24-hour security control in Terminal 1 to reduce queuing for early morning departures.
“A five-point plan sets out a summary of the many measures being implemented by DAA to address the recent delays experienced by passengers at Dublin Airport’s peak security checkpoints,” it said.
With Dublin Airport set to become busier in the coming weeks, passengers are being reminded to arrive at the airport at least three and a half hours before their flight departure time.
Increased resource endowment
About 250 candidates were invited for an interview this week, with additional resources allocated to the HR team to expedite the interview process.
The DAA said the lack of security screening personnel is the “most important factor” in the current difficulties.
It is also looking at bringing back into frontline screening former security reviewers who are now working in various roles and reaching out to those currently on career breaks to see if they are interested in returning to security roles in the short term.
The company is temporarily relocating a number of security staff from Cork to Dublin.
Increased training capacity
In addition to expanding its own airport security training resources, the DAA has contracted third-party security trainers to expand training capacity for new employees.
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This will speed up the training process while fully complying with the “highest international safety standards”.
Deployment of the task force
Approximately 600 office staff are deployed to support operations in Departures at Dublin Airport at weekends and known peak periods.
The company said this task force was first deployed on March 31 and played a “key role” in achieving “significantly reduced” wait times over the past weekend.
Targeted communication campaign
DAA uses its digital and social media platforms to notify passengers with updated pre-trip advisories. As of this morning, it is also launching an advertising campaign on national radio. The core message of this campaign is that anyone traveling via Dublin Airport in the coming days and weeks should be prepared for things to take longer than expected.
The company will also keep security in Terminal 1 open 24 hours a day to reduce queuing for early morning departures when the airport is at its busiest.
Dublin Airport has stopped selling Fasttrack Passes through its channels to focus on the verification process, but is still honoring any bookings already made.
https://www.independent.ie/news/five-point-plan-to-tackle-recent-delays-at-security-screening-during-peak-times-at-dublin-airport-41527930.html Security Delays at Dublin Airport: Five-Point Plan to Cope with Peak-Time Security Queues