Six in 10 drivers consider they’re overcharged when getting their automotive mounted

AROUND six in 10 drivers consider they’re overcharged after they get their automotive mounted – with males feeling short-changed nearly as typically as girls.

A survey of two,000 automotive house owners discovered 59 per cent of girls and 55 per cent of males consider they’ve been charged an excessive amount of for work on their automobile.

Most Brits fear they're being ripped off when they have work done on their car, a new survey has revealed


Most Brits concern they’re being ripped off after they have work completed on their automotive, a brand new survey has revealedCredit score: Getty

4 in 10 of these girls really feel they have been overcharged as they’ve little automotive data and may’t query the quote, whereas simply 29 per cent of males stated the identical.

And a staggering 74 per cent of girls really feel they have been quoted an excessive amount of merely due to their gender, in comparison with simply 12 per cent of males.

Youthful adults additionally really feel they’re typically overcharged, with 74 per cent of individuals aged 18 to 24 and 72 per cent of individuals aged 25 to 24 believing they’ve been caught out earlier than.

Simply half of these aged 55 to 64 and 43 per cent of over 65s stated the identical.

The research, commissioned by automotive upkeep agency Fixter, discovered almost three-quarters of younger adults suppose their lack of mechanical know-how makes them a simple goal.

One in 5 found that they had been overcharged after doing on-line analysis.


Three in 10 of those that thought that they had been overcharged complained to family and friends after the incident, with only one in 5 complaining to the supervisor of the storage.

In excessive circumstances, a tenth stated that they had even taken authorized motion after they felt that they had paid over the percentages.

Limvirak Chea, co-founder and CEO at Fixter, stated: “Getting your automotive mounted can typically imply an enormous invoice – which nobody desires.

“So, it may well make it even worse if you happen to really feel like you might be being charged an excessive amount of.

“There are stereotypes across the trade which may make folks suspicious and query whether or not they’re paying an excessive amount of, and a scarcity of transparency can even make this worse.

“We consider getting your automotive mounted or maintained needs to be a easy process – handy for you and likewise one thing the place you might be utterly clear on what you might be paying and why.”

The research additionally discovered a fifth of automotive house owners don’t all the time belief the garages and find yourself turning to Google to attempt to work out if they’re being overcharged.


Practically half (47 per cent) consider dealerships are prone to cost them extra relating to fixing their automotive, in comparison with simply 16 per cent who suppose impartial garages are the most certainly to take action.

However greater than half of motorists would additionally use smaller, impartial garages quite than bigger chains due to value (52 per cent), comfort (47 per cent) and good customer support (46 per cent).

A dependable service (45 per cent) and repute (45 per cent) additionally rank extremely when deciding if to decide on a smaller storage.

Regardless of value being cited as one of many predominant components for selecting the place to repair their automotive, 4 out of 5 don’t store round and as an alternative take their automotive to the identical storage.

It additionally emerged nearly six in 10 motorists want to see extra clear pricing, and almost half need garages to be clearer on the restore work wanted.

Some 38 per cent of these surveyed through OnePoll admitted to pushing aside repairs on their automotive, as a result of fears over the price (65 per cent) and a scarcity of time (37 per cent).

Limvirak added: “It’s essential that automotive house owners trust in what they’re paying for and that they’re proud of the top end result.

“Paying a good worth and having transparency over prices is significant to rebuilding belief between motorists and garages, and we wish to assist bridge the hole between each events to make sure everyone seems to be pleased.

“By wanting on-line through our web site, you possibly can simply evaluate costs so irrespective of who you might be or what you seem like, you may be assured you’re paying a good, clear worth.

“As Fixter employs in-house mechanics who liaise immediately with our native, impartial storage community, you may be positive you’re getting an ideal deal.” Six in 10 drivers consider they’re overcharged when getting their automotive mounted

Fry Electronics Team

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