Smashing TripAdvisor ratings for KFC as ‘worst in the UK’

One diner compared the KFC branch in Carmarthen, Wales, to The Walking Dead with “greased flesh-eating strays dragging their limbs across the dirty floor”.

The KFC branch in Carmarthen, Wales has been cited as the worst in the UK
The KFC branch in Carmarthen, Wales, was criticized on Tripadvisor

A KFC has been branded as the worst in the UK with a long list of scathing reviews from customers.

Fast-food fans gave the Carmarthen branch an embarrassing 2.0 out of 5 based on 195 reviews, which complained about poor service, dirty tables, piles of trash and overcooked food.

The Wales restaurant and drive-thru has so far garnered 31 “bad” reviews and a further 118 “terrible” reviews, reports Wales Online.

However, a small group of 17 customers had a very different experience, giving the KFC a “very good” rating.

In comparison, its neighbor in Pensarn has 22 “excellent” reviews and 20 “terrible” reviews, with an overall rating of 3.5 out of 5.

Bad reviews for the less popular KFC outlet began pouring in a decade ago, just weeks after it opened in 2012.

The Welsh branch scored 2.0 out of 5 based on 195 reviews


(Getty Images)

Some are particularly shocking, while others show the funny side of his “disappointing” performance.

A man from Llanelli called the Carmarthen branch the “worst KFC in Britain”.

He added: “The place is still dirty, the tables were never wiped down or cleaned, heaps of rubbish everywhere and food on the floors.

“Toilets are disgusting. How this place hasn’t been picked up by hygiene standards is beyond me.

“As always, a huge line of 12 people and one person serving, all other tills closed as usual. If there were an award for the worst KFC in the UK this would undoubtedly win.”

Customers reported rude staff, dirty floors, and cold, wet food at KFC


Media Wales)

One hungry dad went so far as to compare KFC to “a scene from The Walking Dead with greased flesh-eating strays dragging their limbs across the dirty floor.”

Commenting in 2017, he recounted wet and greasy chicken, hard burger buns and dirty toilet floors that made McDonald’s look like “a five-star restaurant.”

Another customer said the conversation among drive-thru workers was “appalling,” while another complained in 2013 about watery gravy that tasted like dishwater.

Other complaints included long waits for what was supposed to be fast food, arguments between employees, and lack of food.

A customer in 2015 referred to two “very rude and intimidating” employees with a “bolsch” attitude, which she likened to extras on the Jeremy Kyle show.

The branch opened its doors for the first time in 2012


LightRocket via Getty Images)

Trouble appears to have continued in recent years, with one diner describing in 2019 “the most bizarre interaction with staff they’ve ever experienced.”

After coming home from the KFC drive-thru to find £12 of her meal missing, she claimed she was told by staff they were “not a taxi service” and to “get the fuck away”.

A local mother recalled waiting 15 minutes for food, during which time she experienced “chaotic” scenes with no organization and “a clear breakdown” between kitchen staff.

Last summer a man said a staggering 90% of his order was missing from the KFC branch and what they had was cold and messy.

A woman claimed in January she nearly slipped due to the condition of the restaurant floor, but managed to cling to a chair as staff laughed.

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While another customer in February reported dirty toilets, overflowing bins and debris on the floor.

Despite the many negative reviews on TripAdvisor, the restaurant has a hygiene rating of five, according to the Food Standards Agency website

There have been some positive comments about KFC, including a five-star rating published in May 2021.

The reviewer said, “The experience was great. The staff was so nice and friendly and always up for a laugh. I’ve never had a bad experience at this fast food joint.”

Another customer in 2020 wrote: “I love a KFC and this one did not disappoint, friendly and helpful staff and delicious food served quickly.”

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Customers’ concerns regarding the standard of food, service and cleanliness at the store were addressed to KFC.

The fast-food giant said it is working hard to improve the situation.

A KFC spokesman said: “The Colonel is passionate about ensuring his food is always delicious so we’re sorry to see these reviews.

“The team is working hard to improve Pensarn restaurant reviews and we would encourage our fans to get in touch with us if things don’t go to plan so we can try to fix things as soon as possible to put things right again.”

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