Both Nintendo and Sony are changing their systems for renewing online subscriptions following a UK government investigation.
The changes essentially make it harder for people to unknowingly pay money for PlayStation Plus or Nintendo Switch Online, as reported by Gamesindustry.biz after the UK’s Competition and Markets Authority (CMA) launched an investigation into automatic renewal practices.
Sony will reach out to customers who haven’t used the service for a while to show them how to cancel their PS Plus subscription. If users neither cancel themselves nor return to the service, Sony will stop payments entirely.
New PlayStation Plus: Games confirmed so far
Nintendo, on the other hand, will no longer set auto-renew as the default option when customers sign up for Nintendo Switch Online, meaning they’ll have to manually enable the feature themselves.
Michael Grenfell, Executive Director of Enforcement at the CMA, told gamesindustry.biz: “As a result of our investigations, a number of changes have been made in this sector to protect customers and address concerns about automatic subscription renewals.”
Microsoft made changes to its Live Gold and Game Pass subscriptions in January, when the state investigation was first launched.
Agreed to provide better upfront information about auto-renewal, offer refunds to customers who accidentally renew, contact and cancel inactive memberships (as Sony is doing now), and provide clearer notifications of price increases.
Sony announced an overhaul of its PS Plus service last month and will offer three different tiers priced from $59.99 to $119.99 starting in June.
All three consoles’ subscription services offer a range of free games. PlayStation’s April lineup is spearheaded by Hood: Outlaws & Legends, Xbox Games with Gold by Another Sight, and Nintendo recently added Mario Golf to its N64 library.
Ryan Dinsdale is an IGN freelancer who occasionally thinks about tweeting @thelastdinsdale. He’ll be talking about The Witcher all day.
https://www.ign.com/articles/sony-nintendo-change-subscription-renewal-systems-following-investigation Sony and Nintendo will change subscription renewal systems after investigation