A HEALTH service that looks after and treats the homeless or vulnerable people has been awarded the seal of approval by the industry regulator.
The St John Ambulance Service (SJAHS), which operates in Brighton and Hastings, was rated as good by the Care Quality Commission (CQC) following an inspection in July.
During the inspection, the CQC team toured mobile treatment facilities, visited a treatment center in Hastings, reviewed service records and spoke to service users, volunteers and a variety of St. John managers and local government officials.
Inspectors commended the service’s team for treating the service’s users with “compassion and kindness.”
“Staff treated users of the services with compassion and kindness, respecting their privacy and dignity, accommodating their individual needs and helping them understand their conditions,” the report said.
“Leaders ran services well with reliable information systems and supported employees in developing their skills. Employees understood the vision and values of the service and knew how to apply them in their work. Employees felt respected, supported and valued.
“People said SJAHS gave them confidence, guidance and help to register with a GP because they didn’t have the confidence to do so.
“People said if they were unwell they would prefer to meet with service staff first before being signposted to other services.
“People said the staff were open-minded, very approachable and good listeners.
“The service worked well with service users and the community to plan and manage services, and all staff were committed to continually improving the services.”
Alexandra Taylor, head of community response operations at St. John Ambulance, said she was “proud” of her team.
“I am so proud of the team who continue to work so hard and have produced this fantastic result which is a testament to the service,” she said.
“Special thanks to the leadership team, the administrative support team and of course all the wonderful volunteers helping the homeless across Sussex.”
The service has been providing medical care to the homeless in Sussex for over 20 years.
The service operates from a mobile treatment unit in Brighton and Hastings and a community building in Hastings called the Seaview Centre.
https://www.theargus.co.uk/news/23030434.st-john-ambulances-homeless-service-brighton-hastings-rated-good-cqc/?ref=rss St John Ambulance’s homelessness service in Brighton and Hastings has been rated Good by CQC