An ambulance service has reported a critical incident after IT problems caused the ambulance dispatch system to fail.
The South East Coast Ambulance Service (SECAmb) reported technical problems that resulted in the loss of its computerized dispatch system, which is used to select calls and deploy ambulance resources to incidents.
The service has switched to backup phone systems as it tries to work with IT vendors to fix the bug.
A spokesman for SECAmb urged people to only call 999 in the event of a serious “high demand” emergency across the region and to use the NHS 111 service online for help and advice.
The spokesman said: “SECAmb reported a critical incident tonight (November 10th) following IT issues that have resulted in the loss of our Computer Assisted Dispatch (CAD) and the need to switch to our backup phone systems.
“While we are working hard with our IT vendors to find a solution to the problem and have implemented well rehearsed contingency plans, the loss of the CAD combined with the high demand we are facing in our region tonight is a significant one pressure on our services.
“We continue to take calls and respond to patients but urge people to only call 999 in the event of a serious emergency and to seek services such as NHS 111 online for help and advice.
“We would like to thank our staff and volunteers for their hard work and dedication during this challenging time and reassure the public that we are doing everything we can to resolve the issue as quickly as possible.”
https://www.theargus.co.uk/news/23117235.sussex-ambulance-service-declares-critical-incident-fault/?ref=rss Sussex Ambulance Service declares a ‘critical incident’ over an IT glitch