The weirdest swap is Ben and Jerry’s Phish Food ice cream as a substitute for breaded fish fillets. An Asda shopper was stunned when Cadbury Creme Eggs were replaced with a regular carton of eggs
Sausage rolls instead of loo rolls and Victoria sponge cakes rather than sponge brushes are among the bad grocery swaps still online shopper bulkhead.
Four in 10 online orders feature a replacement because the product is unavailable, research has revealed.
Aldi named as the chain most likely to exchange items ordered through its click and collect service.
The strangest is Ben and Jerry’s Phish Food ice cream to replace the breaded fish fillet.
An Asda shopper was stunned when Cadbury Creme Eggs were replaced with a regular carton of eggs. However, the supermarket got another shopper excited when three £25 bottles of whiskey were replaced with three £60 bottles as the original bottles were out of stock.
A Morrisons online shopper noticed their bread order was missing but the dog food was restocked instead. And high-end chain Waitrose surprised a customer who ordered shaving foam by delivering tampons on the spot.
Another store sent duct tape instead of duck liver pate.
Which consumer watchdog? said some of the substitutions were “downright absurd”.
The survey of 1,305 online shoppers found that Icelandic customers were the least likely to experience a swap shock. Only 18% said their delivery method had been altered compared with 49% of Aldi shoppers.
Ele Clark, which one? retail editor, says: “While substituting products in your online shopping can sometimes be really helpful, our research has shown that they can also be downright outrageous. bag.
“You have the right to refuse a replacement at the time of delivery, or you can refuse to receive a replacement outright – although it can be a headache if the main ingredient for your dinner is missing.
“If you receive a replacement product that you don’t want, always contact the supermarket and ask for a refund.”
What? says pickers who complete online grocery orders often receive prompts on their handheld scanners to suggest replacing items that aren’t available.
It added: “Sometimes these computer-generated ideas don’t fit in and have to be manually overwritten – and because those who choose have tight time goals to meet, they sometimes give up. choosing a reasonable exchange.”
https://www.mirror.co.uk/money/swaps-left-online-shoppers-baffled-26272275 Swaps that baffle online shoppers - including sausage rolls instead of loo rolls