Switch Joy-Con Repair Center was reportedly “constantly overwhelmed” and making “a lot” of repair errors


The dreaded Joy-Con drift issue has plagued Nintendo Switch since its release in 2017. However, it looks like the impact of the situation extends beyond the player. The repair center that dealt with Joy-Con repairs was reportedly constantly overwhelmed and prone to making mistakes.

According to Kotaku, Joy-Con repairs were reportedly not performed by Nintendo itself, but by another company called United Radio. A former supervisor says the amount of Joy-Cons that came into the store each week reached thousands and was a very stressful experience that ultimately resulted in high sales and many repair failures.

“We ended up having to set up a whole new workstation just for Joy-Con repair,” the former supervisor told Kotaku.

While Nintendo initially shipped brand new Joy-Cons to customers as new replacements in 2017-2018, United Radio staff eventually had to repair each set of Joy-Cons. The shop’s metrics reportedly required it to fix 90% of incoming Joy-Cons within four days, whether or not new staff arrived.

Due to the high turnover rate, United Radio lacked experienced expertise, leading to frequent errors in Nintendo Switch repairs. In one case, a Nintendo customer received a repaired Switch, but it had an entirely different person’s account and save data.

The customer posted about their experience on Reddit. In response, United Radio instituted a new policy requiring a customer’s Switch to be wiped at the factory if the serial number could not be verified during the repair process. The problem with this, however, was that some Switch consoles had their data wiped without warning.

Nintendo is struggling with legal issues related to Joy-Con drift. This Joy-Con situation isn’t the only controversy Nintendo is going through right now, either. A former employee recently accused the company of firing her for union activities.

George Yang is a freelance writer for IGN. You can follow him on Twitter @yinyangfooey Switch Joy-Con Repair Center was reportedly “constantly overwhelmed” and making “a lot” of repair errors

Fry Electronics Team

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