Technology

Switching to Cloud PBX: A Great Idea

The main factor for any successful business operation is good communication. Once you have an idea, you’ll pretty much get nowhere without a solid team effort. To spread the word quickly and efficiently, you need a professional and reliable phone system through which you can relate everything to your employees and vice versa. 

The private telephone network within a business goes by PBX, short for Private Branch Exchange. You can organize PBX however you want, using a phone technology such as PTSN (Public Switched Phone Network), VoIP, or something else. Also, you’ll no longer be limited to hardware – now, you can employ software solutions in the form of platforms, such as Microsoft Teams. Click here for more info.

So far, the results have been overwhelmingly positive. The integration of cloud-based telephony clearly makes everyone’s job easier, having all the benefits of a traditional PBX system and then some. Let’s see how this works and practice, so you can decide whether it will improve your organization or not. 

An All-Around Advancement

Teams has evolved into one of the leading platforms for collaboration. User-friendly, versatile, and reliable, it allows you to communicate with no friction at all. And now, you can base your entire phone system in the cloud and do it all from one place. Whether it’s a one-on-one situation, group chats, video calls, communication with outside customers or partners – everything is at your fingertips. 

By using Teams as a PBX, you transform it into a simple and effective dial pad. It’s just like using your smartphone, or even your traditional desk phone for that matter. Of course, the major difference is that you don’t have to depend on additional hardware – it’s all done in the cloud. You can use devices you already have, and Teams is supported by different operating systems. 

This integration is much more than standard audio calling. All the benefits you get with a traditional PBX system, you can now enjoy in via Teams. This entails emergency calls, speed dialing, music on hold, call forwarding, and other familiar telephony features that make calling easier. Think of it as buying a brand-new car: perhaps nothing will surprise you, but the comfort level is much higher.

Having the cloud as your environment offers you limitless communication. Why? Because the only condition is to have an internet connection. In other words, you no longer depend on a local carrier that might crash due to multiple factors. High-speed internet is the fuel you need to get crystal-clear, real-life audio; in fact, by closing your eyes, you’ll barely distinguish whether the sound is coming from your headset or a person next to you. 

Finances and Support 

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If your company has to make long-distance calls regularly, cloud PBX will automatically reduce your costs. This is because domestic calls, meaning US territory as a whole, are free, so you can arrange your business deals from coast to coast, wherever you are, to the tiniest little detail without stressing over high bills. 

Perhaps the biggest benefit of moving your phone system online is relying on a single provider for support. Traditional PBX means depending on hardware experts and technicians, carriers for your connection, etc. If anything goes wrong, you might suffer a lot of downtime, resulting in profit loss and poor overall productivity. Going the cloud route means that one company takes care of every issue, tremendously facilitating the whole communication process

Is Hosted PBX Scalable?

Adjusting your phone system to the business requirements is a highly significant issue. Ideally, you should be using every resource you invested in for a perfect cost-effective scenario. Unfortunately, this isn’t always the case with on-prem PBX, where you could invest in equipment that you won’t need in the future. 

On the other hand, you can quickly scale a cloud phone system up or down, depending on whether your business grows or contracts. What does this mean in practice? Well, if you’re in the beginning stages, you probably use very few lines. But as your company continues to expand, the number of lines and contacts will grow with it. This is great for seasonal businesses, such as festival organizers, who can order and cancel lines according to the events.

Having Full Control 

Supervising your PBX activities allows you to have complete insight into your company’s work. One single missed call, perhaps disregarded unintentionally by your employees, could mean a missed opportunity for your business. Apart from calls, you can supervise call rates, available agents, subscription costs, etc. Also, it’s a great way to evaluate your staff’s performance by viewing call recordings, see how customers respond to the service, and things like that. 

Hosted PBX is simply much more reliable than traditional telephony, which uses copper wires that are easily damaged by power outages, various hardware crashes, or severe weather conditions. Repairs can take a long time, creating frustration and downtime for your company. Cloud technology uses redundant infrastructure with multiple data centers located in different places. This means having a load of backup that will never put your business on hold. 

The Value of Standardization

Another great advantage of hosted PBX over on-premises systems is unification. Namely, the latter solution often includes various pieces of equipment that aren’t always compatible, products of lower or higher quality; in essence, you never quite know what you’re dealing with until you’ve used it for a more extended period. 

Cloud systems offer a consistent experience on a global level. The rules are the same for everyone, and employees will be much more compliant if they don’t have to deal with system maintenance and hardware installations. Once you’ve mastered the Teams interface with integrated PBX, it’s very much like driving a car (to use the four-wheel analogy once again.) You no longer think about shifting gears and pedals: you only think about the road ahead of you. 

Continuous Customer Support

One unhappy client won’t make much of a difference. But once people start spreading the word that you offer lousy customer support, you’re in dire straits. With Cloud PBX, this is almost an impossible situation. Let’s illustrate this point through an example.

Let’s say there’s some electrical malfunction in your premises. There’s an outage, and it’s only the beginning of the week. If you’re unavailable to your clients for more than a few hours, they’ll start complaining on social media, and your reputation will quickly go down the drain. As the old saying goes: “Good news travels fast, bad news has wings.” 

If you switch to hosted PBX, none of this will matter. Why? Because you’ll be able to receive calls on any device, regardless of where you are. Backed up by the redundant data centers we mentioned earlier, you’re immune to any physical disaster that can be devastating for a traditional phone network. Visit https://www.g12com.com/cloud-pbx-for-microsoft-teams/ to learn some more benefits.

In the end, it all comes down to your preferences and needs. Sure, investing in on-prem equipment is no problem if your budget allows it. But integrating your PBX into a digital platform will not only help you save money. It will make you more flexible, more trustworthy in the eyes of your clients, more productive, and it will help you stay at the forefront of cutting-edge digital technology as more and more updates and enhancements develop in the future.

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