Telegram forgot to check his email and now it’s banned in Brazil

Telegram founder and CEO Pavel Durov just made a statement on the matter why The Brazilian Supreme Court is now blocking the app, and the reason is incredible. In the statement, which you can read in full below, on Durov’s Telegram channelhe says it was because his company was Verifying the wrong email address.

“It appears that we had an issue with emails traveling between our company addresses and the Brazilian Supreme Court,” Durov says, further explaining that his company asked the court to forward future takedown requests “to a dedicated e-mail address”. But the court apparently didn’t do that — it continued to use “the old all-purpose email address,” and Telegram kind of overlooked it, and now it’s going to be banned unless the court has mercy.

The company says it has now found those emails (implying that the old address at least worked, making it even more bizarre that the emails were somehow missed) and is trying to resolve the situation with the court . There’s a lot of political context surrounding the ban arising from allegations that Telegram facilitates the spread of disinformation, and my colleague Adi Robertson sets it clear in this story. But to hear Telegram, it all boils down to a problem we all struggle with — keeping track of email.

It seems we had an issue with emails being exchanged between our corporate addresses and the Brazilian Supreme Court. As a result of this miscommunication, the court decided to ban Telegram for non-response.

On behalf of our team, I apologize to the Supreme Court of Brazil for our negligence. We definitely could have done a better job.

We have complied with a previous court decision from late February to propose that future takedown requests be sent to a dedicated email address. Unfortunately our reply must have been lost as the court used the old general email address in subsequent attempts to reach us. As a result, we missed his decision in early March, which included a follow-up request for deactivation. Luckily we have now found and edited it and presented another report to the court today.

As tens of millions of Brazilians rely on Telegram to communicate with family, friends and colleagues, I ask the court to consider postponing its decision for a few days, at its discretion, so that we can remedy the situation by issuing a Representatives in Brazil appoint and set up a framework to quickly respond to future pressing issues like this one.

The last 3 weeks have been unprecedented for the world and for Telegram. Our content moderation team has been inundated with requests from multiple parties. However, I am sure that once a reliable communication channel is established, we will be able to efficiently process requests to disable public channels, which are illegal in Brazil. Telegram forgot to check his email and now it’s banned in Brazil

Fry Electronics Team

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