RESIDENTS of a nursing home praised the service during an inspection by the Care Quality Commission (CQC).
Terry’s Cross House on Brighton Road, Woodmancote was rated ‘good’ after the July visit.
The nursing home provides support for the elderly and people with physical disabilities and sensory impairments.
At the time of the inspection, eight people were being cared for in the home.
Inspectors said residents they spoke to told them they felt safe in the home, were treated with “dignity” and were “happy.”
Respondents also said they hadn’t noticed any change in care despite the staff shortage, with one saying, “They have staff shortages, but we haven’t noticed much change here, they’re all tackling, all the staff are very good”.
Inspectors said: “People received personal service from staff who knew them well.
“People agreed that they are safe and happy at Terry’s Cross House. One person told us: “I am very happy here, the staff treat us well, they are always friendly and they come quickly when I need them.”
“People praised the friendly and caring approach of the staff.
“They told us they were treated with dignity and respect. People were encouraged to express their opinions and described feeling in control of their care. One person said, ‘I can choose how to spend my day, if I don’t want to do anything, then at my age I don’t have to do anything’.”
Inspectors said the home was well run and management had created a “positive atmosphere”.
The report said: “People and staff praised the administration of the service.
“One employee said, ‘The manager works with us regularly and we can talk to her about anything. She is very supportive and the place is well run.
“One person told us: ‘I think the manager is brilliant, she is very helpful and on the ball’.”
https://www.theargus.co.uk/news/20848366.terrys-cross-house-woodmancote-rated-good-cqc/?ref=rss Terry’s Cross House in Woodmancote has been rated ‘good’ by CQC