Both supermarkets have been targeted by online shoppers after finding damaged or melted eggs. Some customers also complained about a lack of stock just before Easter
Image: Adam Gerrard / Daily Mirror)
Tesco and Sainsbury’s shoppers have accused supermarkets of “ruining” Easter after finding their chocolate eggs were damaged and melted or stores were out of stock.
A customer shared a photo online of an Easter egg that had melted down and looked discolored.
The disgruntled social media user said he bought the Galaxy Enchanted Eggs product from his local Tesco Express store.
They tweeted: “So disappointed to find my Easter egg bought from my local Tesco Express store in this condition when I opened it!”
Other customers were complaining about a lack of stock at Tesco, less than two days before Easter Sunday.
One person said: “No Easter eggs… useless. You ruined Easter!”
Sainsbury’s shoppers have also complained about tainted chocolate, with one person online sharing a picture of a taped Cadbury Twirl egg.
Did you receive a broken or spoiled Easter egg this weekend? Let us know in the comments below.
They said, “If you order an Easter egg Sainsbury’s and it’s battered and taped up.”
Another raged: “How can I contact you to arrange a refund for a moldy melon and crushed Easter egg delivered today?”
And a third buyer called Sainsbury’s Easter egg collection “pathetic”, adding: “The only big Cadbury egg near me (Northfield) is Fruit and Nut.
“Nobody under 60 likes fruit and nuts! If I go to a bigger store (Longbridge) I can get a crunchie.
“Where are the Dairy Milk, Caramel, Wispa, Mini Egg and Creme Egg?”
A Tesco spokesman said: “We are very careful that our Easter eggs are sold in the best possible condition.
“But on the rare occasion that a customer is unhappy with the quality of their ice cream, we are happy to arrange a replacement or refund if the customer returns the item to the store.”
Sainsbury’s was contacted by The Mirror for comment.
The Consumer Rights Act means that all products you purchase must be of satisfactory quality, fit for purpose and as described.
If you have purchased an item that is not up to standards, the first thing you should do is contact the supermarket for a refund or exchange.
The same applies if you have ordered an item for delivery and it has arrived or breaks down in transit.
Unfortunately, the shop does not have to replace your item if it is out of stock, but they should offer a refund if the item is really out of date.
We’ve answered five common consumer rights questions here, including what you need to know if you’re having trouble getting a refund.
https://www.mirror.co.uk/money/tesco-sainsburys-shoppers-say-easter-26722688 Tesco and Sainsbury's shoppers say Easter was 'ruined' after discovering melted eggs