Dozens of unclaimed bags – from flights that landed the day before – were left in the return hall in Terminal 3, abandoned by their owners who decided they had waited long enough
Image: MEN Media)
The chaos at Manchester Airport continues, holidaymakers have to wait more than two hours to collect their luggage.
Alison Unwin, 60, saw dozens of unclaimed bags – from flights that had landed the previous day – abandoned around the return hall in Terminal 3, apparently abandoned by their owners who decided they had waited long enough.
It comes just days after that Manchester evening news reported huge security queues and hours of flight delays and baggage handlers “under more stress than ever”.
After a holiday in Tenerife, Alison, her husband Paul, 62, and their son Ben, 25, landed at Manchester Airport at 5.16pm on Saturday after a Ryanair flight.
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Their bags didn’t arrive until 7.30pm and after booking a taxi Paul decided to take the taxi back to the family home in Macclefield rather than pay any further charges and then returned in his own car to meet his wife, his Son and family pick up bags.
Alison, speaking from the return hall on Saturday night as she waited for her luggage, told the MEN: “There are bags from days ago everywhere. It’s really unacceptable. You have tickets from yesterday. If I wanted to, I could just walk away with one of those bags.
“There are abandoned prams, car seats, golf clubs and suitcases from yesterday. Nobody took care of her. They are just left there.
“Here’s a girl with cystic fibrosis and the enzymes she needs are in her suitcase. There are people here with a small baby and they are waiting for their car seat. Of course they can’t go home without him.
Manchester Airport has been contacted for comment and a spokesman repeated a statement made following the earlier problems.
They said: “We apologize to the passengers whose experience at Manchester Airport today fell below expected standards.
“As we recover from the effects of the coronavirus pandemic, our entire industry is facing staffing shortages and recruitment issues. For this reason we advise our customers that security queues may be longer than usual and we encourage them to arrive at the earliest possible time recommended by their airline.
“Because of the security clearances and training associated with these roles, it will take some time before people can start working at our facility.
“That’s why we’re looking at a number of short-term measures to provide the best possible service, such as: B. the use of temporary workers and various ways in which existing colleagues can support our operations.
“We are aware that airlines and third parties, such as B. Baggage handlers operating on our premises face similar challenges. Together we are working hard to provide the best possible service under the circumstances and to resolve these issues as quickly as possible.”
A Swissport spokesman said: “We are sorry that passengers have experienced this level of disruption. With a dramatic increase in flight numbers and a further easing of the pandemic restrictions, the capacity of the baggage system is coming under enormous pressure.
“We and other baggage handlers based at the airport all work closely with airport management to identify emergency response while they attend to the vital maintenance and improvements these shared facilities require.”
https://www.mirror.co.uk/news/uk-news/manchester-airport-mayhem-bad-passengers-26623606 The chaos at Manchester Airport is so bad that passengers simply abandon their luggage