A COUPLE was left devastated after their dream vacation was ruined due to the fault of the tour operator.
The couple have just £20 left to spend on a four-day holiday in New York City.
Michael Hulme booked a £1,168 package holiday through tour operator Hays Travel.
However, after he and his partner Kerry Barlow went to the Big Apple, they discovered their hotel was still unpaid.
Michael was then forced to pay an $800 bill, leaving the couple with only $28 (£20) to spend on the whole trip.
He contacted Hays Travel, who told him he would receive his refund within 28 days – it was too late for the couple to afford some of their top attractions. city.
The 59-year-old from Stoke was forced to ask Kerry’s brother to lend them some money so they could make the most of their “once-in-a-lifetime trip”.
Michael told Stoke Sentinel: “The trip was a surprise for my partner and a once-in-a-lifetime break as this is where she has always wanted to go.
“I’ve paid off my monthly package holiday installments and it’s all going to be paid off by March 2021.
“But when we got to the hotel, they said our room had not been paid for.
“I contacted Hays Travel and they said the holiday was canceled and rebooked. But as far as I know it has been paid for.
“If it was canceled why were we still being told we could still go on holiday?”
Hays Travel confirmed Michael’s money would be refunded, but it took him 28 days to get his $800 back.
Michael said: “We were only there for four days and couldn’t wait 28 days, that’s how much we spend on attractions. I only have $28 left on my card. Thankfully, I have $400. la cash that we can use to eat.”
He added: “It was very stressful and I don’t want anyone else to go through the same thing. It just ruins the holiday.
“I’m having a panic attack, I’m getting a bit depressed and my anxiety is starting to come in.
“You go all that way with no problem, but we were stuck there in this situation and my partner was in tears. I was so messed up, I didn’t know we could. doing what.”
Hays Travel is said to have apologized to Michael and Kerry, and given them £100 as a gesture of goodwill.
A spokesman said: “We are deeply saddened to learn of the disturbance regarding Mr. Hulme’s hotel arrangements. We have arranged for him to receive a full refund plus a full refund. compensation as quickly as possible.”
The tour operator blamed the hotel for the “mix-up”, but The Gallivant Times Square hotel said it wasn’t their fault either.
A spokesperson said: “This booking was canceled by a third-party website on 22 March 2021.”
Michael and Kerry aren’t the only ones who have their vacation plans ruined at the last minute.
The family of five’s first overseas holiday has been ruined after easyJet canceled their flight after they arrived at the airport.
Another family went through a similar scenario after Ryanair canceled their flight 45 minutes before take off.
A family of four won £2,000 after The airline’s mistake delayed their vacation by three days.
https://www.thesun.ie/travel/8223244/new-york-holiday-ruined-couple-hays-travel-stoke/ The couple’s dream vacation was ruined after a tour operator mistake left them with just £20 to spend