The family’s TUI flight from Manchester Airport to the Greek island has been delayed by TWO days

It follows another weekend of chaos at Manchester Airport, with travelers reporting scenes of crying children, empty vending machines and huge queues

Teacher Chloe Mottershead, her daughter Matilda and mother Tracy had their TUI flight from Manchester Airport to Kefalonia delayed by two days
Teacher Chloe Mottershead, her daughter Matilda and mother Tracy had their TUI flight from Manchester Airport to Kefalonia delayed by two days

A young girl broke down in tears after her family’s trip to a sunny Greek island was delayed by two days due to further chaos at the airport.

Teacher Chloe Mottershead, from Middleton, Greater Manchester, had been eagerly awaiting a short trip to the Greek island of Kefalonia with her daughter Matilda and mother Tracy.

They were due to depart with TUI on Sunday afternoon (May 29) but said they had received a series of “confusing” texts from the airline when they were already at the gate.

The family are now among a crowd of others who have been told they would have to wait up to two days before their flight would actually take off.

Rather than departing at 4.46pm on Sunday, the burnt-out family had been told they would not be leaving until 6am today (Tuesday 31 May), further cutting their already short journey to just three days.

It follows another weekend of chaos at a busy Manchester airport, with travelers reporting dramatic scenes of crying children, empty vending machines, canceled flights and huge check-in queues. Even streams of passengers broke down in tears on Monday morning as the mid-term holiday craze continued.

Passengers have reported facing another huge queue at Manchester Airport, with some describing the scenes as “carnage”.


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Families continue to make their way to the half-year and the upcoming anniversary weekend, although many have faced delays at the airport


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Manchester Airport chiefs have apologized for the disruption – saying airlines and groundhandling companies that operate their own services are to blame for delays at check-in and baggage claim. They added that they are “in contact with the senior management teams of the relevant airlines and ground handlers” to “understand the root cause of these issues.”

Mum Chloe told that MEN : “We had just booked a quick trip from Sunday to Friday to get away and enjoy some sun. We arrived at the airport around 11am for our 2.15am flight and luckily we avoided the huge queues at baggage drop as we only had hand luggage with us.

“To be fair, when we arrived it was already absolutely chaotic, but we got through security pretty quickly and were able to sit down to eat. After we were done, we saw that the flight had been rescheduled to 4:46pm instead, but didn’t think about it too much.

“We found a seat closer to the gate where another screen told us to relax. We had no further information from TUI at that point and were not entitled to meal vouchers and there was no one around to ask and we didn’t know what was going on at that point.”

In the hours that followed, Chloe, along with hundreds of other passengers, received another message just before 6pm, advising them that their flight had again been rescheduled to 7.10pm and they could collect an £8 meal voucher each.

There are long queues for those wanting to jet off


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The scenes were filled with excitement and anger, with customers growing increasingly angry at the constant delays, according to mum Chloe.

She added: “My daughter was crying and upset and extremely tired. The screen at our gate then switched to an AirFrance flight and others were boarding around us.

“We tried to find out what was going on, then were moved from Gate A11 to Gate A7 before receiving a text message from TUI at 6.46pm that our flight would not be going due to operational disruptions. Everyone was so confused and no one knew what was going on.”

Disgruntled passengers were escorted to a bus and given temporary accommodation in a hotel overnight and given dinner, she said.

They were told on Monday that they would be staying one more night at the hotel before their new flight this morning.

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“People just wanted to know when we were leaving, but they couldn’t tell us,” she continued.

“People got very angry and screamed and the children cried. The hotel was really helpful and this morning we received a message from TUI saying they would pick us up at 3am for our flight.

“I’m not confident it will go ahead and await another text saying it’s being delayed.

“We’ve now missed two days of our holiday, which was already short because we just wanted some sun and a pool at half-time.

A spokesman for TUI confirmed that customers are entitled to flight delay compensation of £350 per person, which can be claimed 72 hours after the original arrival time on their website. It is understood that customers are also entitled to a partial refund based on their vacation cost for the inconvenience.

A spokesman said: “We would like to apologize to some of our customers who have experienced flight delays over the past few days. The May half term holiday is always an incredibly busy time with many clients wanting to get away and this year is no different.

“We understand that many of our customers have been looking forward to these holidays as it is the first peak period in more than two years that has not been impacted by border closures and mass testing requirements.

“Our priority is always to get customers safely on holiday. Unfortunately, while flight delays and cancellations are rare for us, the sudden increase in leisure travelers combined with various operational and supply chain issues has resulted in a small number of our flights being cancelled. Our teams have worked tirelessly to accommodate impacted customers by communicating directly and providing Assist with overnight accommodation and transfers where necessary, as well as meals and refreshments.

“We continue to work closely with our airport partners to monitor the situation and offer our customers the best possible holiday experience. We would like to thank them for their patience and understanding at this time.”

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Continue reading The family's TUI flight from Manchester Airport to the Greek island has been delayed by TWO days

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