The worst supermarkets to replace ranked include Aldi, Tesco, Asda and Morrisons

From duck paste in place of duct tape, to braised beef in place of brandy butter, some substitutes are truly baffling – and now which one? revealed the worst offender supermarkets

Aldi was named the worst for supermarket replacement
Aldi was named the worst for supermarket replacement

Which consumer champion? revealed the strangest thing Supermarket replacement – and some of them are really weird.

Some the most memorable alternative Customers received included duck stickers in place of duct tape, and sausage rolls in place of toilet rolls.

Another said they received braised beef instead of brandy.

ONE supermarket will replace an item in your online order if it is out of stock, but the idea is that it should be replaced with a similar product.

If you are not satisfied with the replacement item, you may reject it at the point of delivery for a full refund. You can also choose not to have a full replacement when ordering.

What? rounded up some of the most confusing substitutions


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What? also showed which supermarkets were most likely to order substitutes.

Aldihas a click-and-collect online shopping service – but no home delivery, which is the most likely of the nine online supermarkets to place a replacement in a customer’s order.

Just under half (49%) of all Aldi shoppers said they received a replacement – someone got Ben and Jerry’s Phish Food ice cream instead of breaded fish fillets.

Another Aldi shopper said they received cooking oil instead of milk.

Sainsbury’s was the next-worst violation for replacement items, with 48% of customers receiving at least one replacement item in their most recent online store.

One shopper said they ordered a Sainsbury’s sponge brush but received a Victoria sponge cake instead.

Almost half (45%) Asda Shoppers received replacement items in their most recent online order, including one customer who received a sausage roll instead of a toilet roll.

Next is Morrisonsof which 43% had a replacement at their most recent store, followed by Ocado with 41% complaining about a replacement item.

Two-fifths (39%) Tesco shoppers said they received replacement items in their most recent store – including one who found duck stickers in their store in place of the duct tape they ordered.

What? found that a third of Waitrose customers (36%) have received a replacement, while Amazon Fresh customers are among the least likely to receive a replacement, with only a quarter (26%) of shoppers experiencing affect.

One shopper received brunch bars in dark chocolate instead of the Dolmio sauce they ordered.

What’s the weirdest alternative you got? Let us know in the comments below.

You can absolutely choose not to accept replacements


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Icelandic online shoppers are the least likely to be replaced, with only one in five (18%) of customers affected to their most recent store.

However, one grandparent was surprised to accidentally feed their little ones spicy snacks because they didn’t realize that their simple cheesecake had been replaced with a chili substitute.

What comes after the results? asked more than 1,300 online supermarket shoppers if they had received a replacement with their latest grocery order.

What? showed that two out of five (39%) customers overall received a replacement item in their most recent store.

Ele Clark, which one? Retail Editor, says: “While product substitutions in your online shopping can sometimes be really helpful, our research has shown they can also run out of steam. ridiculous power.

“You have the right to refuse a replacement at the time of delivery, or you can refuse to accept a replacement outright – although it can be a real headache if the main ingredient in your dinner is missing. .

“If you receive a replacement product that you don’t want, always contact the supermarket and ask for a refund.”

The worst supermarket to replace

This is based on how many people received a replacement in their most recent store:

  • Aldi – 49%
  • Sainsbury’s – 48%
  • Asda – 45%
  • Morrisons – 43%
  • Ocado – 41%
  • Tesco – 39%
  • Waitrose – 36%
  • Amazon Fresh – 26%
  • Iceland – 18%

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Read more The worst supermarkets to replace ranked include Aldi, Tesco, Asda and Morrisons

Fry Electronics Team

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