Train users have called the service disruption “ridiculous” after commuters waited over an hour for a replacement bus.
Queues for services at Brighton station stretched from the length of the platform to the forecourt as construction work caused significant delays at Three Bridges.
Some passengers traveling on Saturday November 12 found their journey taking almost twice as long as usual as trains bound for London Victoria were diverted to Littlehampton.
A passenger caught in the disruption said: “A lot of people said it was ridiculous. I stood in line and it took over an hour to get to the buses.
“Usually you can board the buses directly, but the queue was all the way back to the ticket machines.
“We’re all used to the engineering work now, but I think the train connections need to improve.”
Passengers had to queue in a line that snaked along the side of the platform as buses replaced most services to Three Bridges.
Southern trains ran regularly between Brighton and London Victoria, but also stopped at Littlehampton, with the detour adding an hour to the journey time.
According to Trainline, a train from Brighton to London Victoria took almost two and a half hours on Saturday November 12, compared to just one hour during normal services.
The journey back to Brighton was also interrupted throughout the evening. A passenger traveling to London said: “My journey, which would normally have taken an hour, ended up being twice as long because the train I was on had to go in the completely wrong direction.
“On my way home, I left London at around 8:30pm and arrived in Brighton at around 10:30pm. I had to take two trains and then a bus, it was awful.
“I think there should have been more buses to reduce congestion. The whole journey felt unnecessarily complicated.”
Breaks were made to allow engineering work to be completed on the Brighton Mainline between the city and Three Bridges.
In a statement, Southern Customer Services Director Chris Fowler said: “We sincerely apologize to customers affected by the severe disruption to replacement bus service at Three Bridges on Saturday night, which resulted from an unfortunate combination of causes.
“Initially, buses were late arriving and trying to turn at the station because many cars were parked in the parking lot that was closed to bus operations. As more passengers than usual arrived at the station in the early evening, queues for the buses began to form.
“The situation was exacerbated when two buses broke down and it got worse when more buses had to be taken out of service for cleaning before they could be brought back into passenger service.
“We are grateful to our customers for their patience during this experience and encourage anyone whose journey has been delayed by 15 minutes or more to claim delay refund compensation via the Southern or Thameslink websites.”
https://www.theargus.co.uk/news/23124035.brighton-train-station-sees-long-queues-due-engineering-works/?ref=rss There are long queues at Brighton Train Station due to road works