Thousands of people say the smart assistant loaded into the Amazon Echo speaker doesn’t work

AMAZON’s virtual assistant Alexa has been discontinued, leaving thousands of people across the UK unable to use their smart speakers.

Problems with the service began around 7:00 a.m. GMT on Friday, according to online issue trackers.

Thousands of people have logged issues with Alexa using an online issue tracker

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Thousands of people have logged issues with Alexa using an online issue trackerCredit: DownDetector

More than 8,000 people have documented issues with Alexa on DownDetector, a website that monitors the status of online platforms.

According to user reports, people who try to wake up their Amazon Echo speaker will be met with a red light ring and ask to try again later.

Gadgets show a solid red ring around their outside when the microphone has been turned off or there is a problem with the device.

It’s not clear what’s causing the problem with the virtual helper, which is powered by Amazon’s artificial intelligence technology.

It appears that US users are not affected by the outage.

The Sun has reached out to Amazon for comment.

Alexa, an artificial intelligence-powered voice-activated assistant, was introduced in 2014 with the release of the first Amazon Echo speaker.

The virtual companion is loaded onto millions of devices across the UK, including speakers, smart TVs, headsets and more.

Like its rivals – Google Assistant and Apple’s Siri – Alexa responds to voice commands and speaks back to the user.

The assistant can perform thousands of tasks, including setting timers, controlling smart devices around the house, and telling you about the weather.

More to follow…

Alexa loaded into millions of gadgets across UK

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Alexa loaded into millions of gadgets across UKCredit: Alamy
First, take a look inside the first Amazon clothing store that could transform shopping as we know it.


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https://www.thesun.ie/tech/8240780/alexa-down-assistant-amazon-echo-speakers-not-working/ Thousands of people say the smart assistant loaded into the Amazon Echo speaker doesn’t work

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