REVOLUT users have been hit after the app crashed and some customers were locked out of their accounts over the bank holiday weekend.
The financial technology company confirmed that there were problems with sign-up, currency exchange and internal transfers.
Revolut told customers that there were “technical issues” that caused the app to crash.
Customers took to Twitter to explain that they couldn’t use the money payment app to pay for vacation trips and incidentals.
One user of the app tweeted: “Anyone else having terrible issues with the Revolut app today? I can’t access my account most of the day.”
The fintech says it has 1.7 million registered users in that country and is snapping up new customers with the planned departures of Ulster Bank and KBC Bank Ireland.
The company is one of the most popular new startups challenging the traditional banking industry.
Revolut responded to those affected by the crash: “There are currently issues affecting our app functionalities, causing it to crash or displaying a ‘Something went wrong’ message. Sorry, we’re working on a fix as we speak. Thanks for your patience.”
Revolut apologized and said the app is now working again for those affected.
The Bank Holiday weekend crash affected people in other countries as well as Ireland.
A spokesman for Revolut in Ireland said: “We had some technical issues with our app yesterday affecting some of our customers. The problem was quickly identified and fixed, and the app was fully functional again for those affected.”
It said the majority of its customers were unaffected by the outage, and it insisted all customers’ money and data were safe.
“We apologize for any inconvenience.”
Thousands of Irish customers use Revolut to transfer money.
And the fintech recently announced plans to expand its presence in the Irish market by offering a full banking service with deposit accounts and personal loans.
Other competing financial technology companies offering a banking service here are N26 and Dutch bank Bunq, which recently launched officially in Ireland with an Irish IBAN for bank customers.
But despite the growth of online-only challenger banks, most customers continue to do their day-to-day banking at a traditional retail bank.
A recent consumer survey commissioned by the Treasury showed that 97 percent of people continue to do their current account banking primarily through a traditional retail bank.
Meanwhile, AIB has seen the most account openings in a single week as customers from both Ulster Bank and KBC Bank Ireland look for new accounts.
In the week ended May 29, around 11,000 customers signed up for an account with AIB, a number that includes both current and fixed deposit accounts.
That number is up 122 percent from the same week last year, with the number of new accounts opened so far this year up 61 percent.
https://www.independent.ie/business/personal-finance/banking/thousands-of-revolut-users-hit-after-apps-crashes-41728559.html Thousands of Revolut users are affected after apps crash