Traveler storms airport security after locating lost luggage with Apple Airtags

Shane Miller was told his luggage had been lost in transit when he arrived at Melbourne Airport after a week in Europe – but hours later his Apple Airtag pinged and told him where his bag was

A passenger who spent weeks trying to locate his lost luggage at an airport stormed into an office after GPS tags on his suitcase showed him where to go.

Shane Miller had been in Europe for a week and then landed at Melbourne Airport after flying Singapore Airlines in mid-June.

When his suitcase failed to show up at baggage claim, the Ballarat-based cyclist and IT expert was told his luggage hadn’t made the connecting flight and had been lost somewhere along the way.

Airport officials told him to fill out lost baggage forms and to contact him once it was found. All Shane could do was return home without his bags.

But then, a few hours later, the Apple Airtag attached to Shane’s suitcase pinged.

said Shane Daily Mail : “The location of my bag was not visible until it arrived in Melbourne at around 8.30pm after I was back home in Ballarat.

“I was relieved to know the location of my bag and expected continuous updates and delivery within a day or two.”

Adding up the value of the bag and all of its contents, Shane put it at around US$6,500 (£3,659), with the bag alone costing US$800 (£452).

According to a video he shared on YouTube, he tried to contact the airline and Swissport but couldn’t get through to anyone in customer service.

Taking matters into his own hands, Shane followed where his Apple Airtag took him – to a security office at Melbourne Airport.

He drove two hours from Ballarat, paid $30 (£17) for half an hour of airport parking, and made his way to Terminal 2.

“Hopefully it’ll be a case of just picking your bag from that lineup, but I don’t think it’s going to be that easy,” Shane said.

After he went to the baggage area, a security guard informed him that the Swissport offices were upstairs and he was taken there by a member of staff after explaining his situation.

Eventually, Shane found his bag in the third room, which he searched among luggage, sports gear, and even a guitar amp, all tagged.

He was allowed to pick it up after showing his ticket and ID that matched the day, but felt “frustrated” with the whole situation.

He explained that people “appreciated” the difficulties he had with customer service and felt he was just “lucky” that he was able to find his bag.