TUI passengers who were ‘abandoned’ in a grounded plane for three hours call the police to rescue them

Holidaymakers got stuck on the tarmac before being escorted off the plane at Manchester Airport after flight TOM2106 to Tenerife was hit by an initial delay, before hundreds of families were then stuck on board for more than three hours

Passengers said they felt abandoned after no one came to escort them off the plane
Passengers said they felt abandoned after no one came to escort them off the plane

TUI passengers who were ‘abandoned’ on a grounded plane called the police to rescue them.

Holidaymakers got stuck on the tarmac before being escorted off the plane at Manchester Airport after flight TOM2106 to Tenerife was hit by an initial delay, before hundreds of families were then stuck on board for more than three hours.

The weary travelers said Swissport “abandoned them,” leaving many excited and extremely anxious, the reports Manchester evening news.

Adam Wyczalkowski, 22, who was due to travel to the Sun Island with four friends for four nights, said travelers were stuck on the tarmac by 10pm when police arrived to help disembark the plane after passengers were disturbed .

Speaking from the chaotic plane, Adam told this MEN : “The flight was supposed to depart at 5:50 p.m., but we boarded late, which was around 7:00 p.m.

“We were told the bags needed to be loaded by Swissport, but then we heard they had only half loaded them onto the plane.







Passengers were trapped on board for three hours
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Picture:

Adam Wyczalkowski)

“We were then told all the staff had disappeared and the captain told us all that the flight may end up being canceled due to crew hour regulations.

“Finally they made another announcement that there had been no communication that we were getting off the plane because there were no staff available to let us off. There are so many kids here and families excitedly leaving at halftime.

“People just get so frustrated and angry. It’s so hot and there is no air conditioning and we were only offered one free drink. There wasn’t a single member of staff in sight so the captain informed us that they will call the police to let us off.”

TUI has since confirmed the flight was delayed due to “operational issues”. All customers received a hotel night and a new departure time from today.







The annoyed travelers said Swissport “abandoned” them.
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Picture:

OLIVIER HOSLET/EPO-EFE/Shutterstock)

A TUI spokesman said: “We would like to apologize to customers traveling on Monday 30 May from Manchester to Tenerife on flight TOM2106 which has unfortunately been delayed due to operational issues. We have been in contact with affected customers, providing accommodation and meals where required, and advising them as soon as possible of their new departure time, which is now due to start tonight.

“The May half-year break is always an incredibly busy time with many customers wanting to get away and this year is no different. We would like to apologize again for the inconvenience caused and thank customers for their understanding and patience during this time.”

In response, a spokesman for Swissport apologized for its “share in any delays,” adding that post-pandemic surges in air traffic are “exacerbating resource issues” across the industry.







“Hundreds” of TUI passengers endured a nightmare of eight-hour waits at Manchester Airport
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Picture:

MEN media)

A statement said: “While the return in flight volume after the severe impact of the pandemic is undoubtedly a positive development, it also exacerbates resource challenges across the airline industry, including at Swissport, particularly at a busy time for leisure travel. We do. For our part, we apologize for any delays and disruptions experienced by passengers.

“We are doing everything we can to play our role in addressing our resource challenges, have welcomed over 2,000 new colleagues since the beginning of the year and continue to work with our partners to identify emergency response and baggage turnaround times improve aircraft. ”

Manchester Airport Group (MAG) released an updated statement on Tuesday afternoon, adding that after “extensive discussions” with TUI and Swissport, “it is clear they are experiencing temporary staffing shortages”.

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https://www.mirror.co.uk/news/uk-news/tui-passengers-abandoned-grounded-plane-27116394 TUI passengers who were 'abandoned' in a grounded plane for three hours call the police to rescue them

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