TUI pilot turned plane to pick up girls from Tenerife airport

A pilot who turned his plane to pick up a family who almost missed their flight was praised.

The Insley family almost missed their dream vacation after their daughter lost her passport Tenerife Airport last week.

Father Adrian Insley revealed how he, his partner and their four children were to get one TUI plane out Tenerife to East Midlands Airport.

They stopped at Duty Free before going to security.

However, when they reached security, Adrian found his daughter’s passport was missing.

He said NottinghamLive: “I’m panicking because I don’t know where it is. And then the realization set in. We don’t have a passport – we don’t have one.

“I went and spoke to security and they told me I can’t get in without a pass. So I had to send my whole family through and only me and my daughter were left behind because my daughter was missing her passport.

“So it got a little hairy because I didn’t know what to do. I have to find accommodation, I have to find transport and I have to organize a temporary passport – there is a lot to organize in a very short time.”

Adrian sent the rest of the family ahead while he waited with his daughter to look for the passport.

The missing passport was eventually found, but it was too late for the family, who were told they could no longer board the scheduled flight.

Adrian’s mother, Sharon Insley, was on the plane with the rest of the family when the captain decided to turn the plane around to pick up Adrian and his daughter.

she said NottinghamLive: “I was impressed by the staff who were so caring and tried to calm the crying grandchildren.

“They said Adrian could get on the next flight to Manchester if there’s space, they were just so nice and understanding.

“They spoke to the captain and asked about the logistics. At this point we were ready to take off, it was right in front of the runway.

“And then the steward asked if we could tell Adrian to come to the gate so we could pick him up. I was taken aback because in all my time I’ve never flown, ever known they can come back for you.

“They then apologized and said they couldn’t reattach Adrian’s luggage. We said we didn’t care it was amazing just amazing.

“And then they still managed to put his luggage back inside.” TUI pilot turned plane to pick up girls from Tenerife airport

Fry Electronics Team

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