The airline has confirmed it will stop serving hot and cold meals on short- and medium-haul flights from 15 UK airports in the coming days
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TUI Airways has warned customers flying from 15 UK airports that food will be “limited”.
In a move unlikely to be welcomed by passengers, the operator said a change in its services means it will no longer be able to serve hot and cold meals or sandwiches for the time being.
Additionally, the snacks and drinks they serve will be “limited” on short- and medium-haul flights, reports Glasgow Live.
In a May 5 statement, they confirmed the problem was due to “staff shortages” which would materialize in the coming days and would affect a total of 15 airports – including two in Scotland.
TUI stated: “We can confirm that due to staff shortages at our catering supplier, there will unfortunately be no hot and cold meals or sandwiches and a limited range of snacks and drinks on board TUI Airways short and medium haul flights in the coming days.
“Customers may therefore wish to bring their own food and non-alcoholic beverages on board (no alcohol allowed). All soft drinks over 100ml must be purchased after going through security.”
They noted that the suspension will not affect long-haul flights to Aruba, Costa Rica, Cuba, the Dominican Republic, Jamaica, Mexico, Orlando and St. Lucia, and that catering services on those flights “will continue as usual.”
They stressed to passengers that they are “continuously monitoring the situation” and “working closely with their suppliers” to limit the impact on their inflight services.
All affected customers will be contacted directly with the company and apologize for the inconvenience caused.
This affects flights from the following airports:
- Doncaster Sheffield
- East Midlands
It comes after a mother of four criticized TUI after her family had to wait 14 hours at the airport.
Lisa Mason and her children were due to fly back to Manchester after a break in Cyprus.
Arriving at Larnaca airport, they boarded the flight an hour late after being informed of the delay by travel company TUI, Stoke on Trent Live reported.
The passengers then had to wait three hours to board the grounded plane before being herded back to the airport and left in the departure lounge.
TUI has apologized to the vacationers affected.
The company said passengers were given vouchers to purchase food and drink at the airport and their customer teams would be in touch with them regarding compensation.
A spokesman said: “We would like to apologize to our customers for the inconvenience caused by flight TOM2367 from Larnaca to Manchester which was delayed due to operational issues.
“The safety and welfare of our passengers and crew is always our top priority and we would like to thank passengers for their patience and understanding at this time.”
https://www.mirror.co.uk/news/uk-news/tui-issues-warning-over-no-26902411 TUI warns not to eat or drink on flights from 15 UK airports - see full list