Tui warns there will be no food or drink available on flights from 15 UK airports
TUI Airways has warned passengers that food and drink will be “limited” on their flights from 15 UK airports.
The airline announced the sudden change in its service, meaning it will no longer serve hot and cold meals or sandwiches.
Also, Tui said the snacks and drinks they serve on short- and medium-haul flights will be “limited”.
A May 5 statement confirmed that this was due to “staff shortages” that would take place in the coming days and would affect 15 airports across the country.
Tui said: “We can confirm that due to staff shortages at our catering supplier, there will unfortunately be no hot and cold meals or sandwiches and a limited range of snacks and drinks on board Tui Airways short and medium-haul flights in the coming days.
“Customers may therefore wish to bring their own food and non-alcoholic beverages on board (no alcohol allowed).
“Soft drinks over 100ml must be purchased after going through security.”
However, it added that the disruption will not affect long-haul flights to Aruba, Costa Rica, Cuba, Dominican Republic, Jamaica, Mexico, Orlando and St. Lucia, and catering services on those flights “will continue as usual.”
Tui stressed that they are “continuously monitoring” the situation and are “working closely” with their suppliers in hopes of limiting the impact on their inflight services.
All affected customers will be contacted directly with the company and apologize for the inconvenience caused.
Flights from these airports are affected:
- Doncaster Sheffield
- East Midlands
The news comes after a mother-of-four slammed at Tui after her family was stranded at an airport for 14 hours.
Lisa Mason, 47, and her four children were due to fly back to Manchester after a break in Larnaca, Cyprus.
Upon arrival at Larnaca Airport, they were told by travel company Tui that there had been a delay, meaning they were an hour late to board, according to Stoke-on-Trent Live.
And things only got worse as passengers had to wait three hours to board the grounded plane before being herded back into the departure lounge.
The furious mum has branded the situation a “mess” and says it “totally took the shine off” the family’s first holiday since the pandemic.
The passengers were eventually allowed to board another plane and took off at 3:18 p.m. local time – almost 14 hours behind schedule.
Tui has since apologized to the vacationers affected.
The company said passengers were given vouchers to buy food and drink at the airport and their customer teams would be in touch regarding compensation.
A spokesman said: “We would like to apologize to our customers for the inconvenience caused by flight TOM2367 from Larnaca to Manchester which was delayed due to operational issues.
“The safety and welfare of our passengers and crew is always our top priority and we would like to thank passengers for their patience and understanding at this time.”
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https://www.thesun.ie/travel/8762112/tui-warns-no-food-drink-flights-uk-airports/ Tui warns there will be no food or drink available on flights from 15 UK airports