Twitch is overhauling its security toolsImproving the reporting process and adding a new appeals portal.
Over the next few weeks, Twitch will gradually roll out improved reporting tools that simplify the process for streamers and viewers to report content. The new process includes a search function that allows users to find the specific reason for their report and a set of menus for the type of content flagged. The updated reporting tools will be available on web first, with mobile rollout at an unspecified later date.
In addition to better reporting capabilities, Twitch is also adding a new complaints portal that offers more transparency into the complaints process. In the past, to challenge a ban or suspension, a streamer would file an appeal, receive an automated acknowledgment of receipt, and then wait for a response that either accepted or denied the appeal. Users complained about the process because of its slowness and the apparent lack of explanations as to why appeals were rejected. In the announcement, Twitch said:
This is all changing today with the launch of our new appointments portal at appeals.twitch.tv. On our side, it contains some technical updates that will help our specialists to examine appeals faster. On your end, it simplifies the process by doing two main jobs:
1. It gives you insight into the enforcements that are eligible for a complaint.
2. It shows you the status and the result of current or previous requests.
The announcement also included an extensive FAQ highlighting specific details on how the new complaints process would work. look at that here.
Since last summer Rash of hate attackswhich reached its climax Streamer boycotts and social media campaigns, Twitch has slowly improved its safety and security tools. Last September, Twitch deployed a phone confirmation setting This allowed streamers to protect their chats from a flood of hateful bot spam by only allowing accounts with verified phone numbers to join the chat. These new reporting and appeals tools are the next step in Twitch’s ongoing security program.
https://www.theverge.com/2022/3/22/22989778/twitch-new-reporting-appeals-tools Twitch introduces improved reporting and appeals features