BRIT holidaymakers paid £147 for quick pass appointments but got no reply or booking.
And some couldn’t get a refund because they didn’t receive confirmation of payment.
Many holidaymakers urgently need to renew their passports within the next week in order not to have to cancel their trips abroad.
A traveler called the passport office hotline 44 times before getting through.
He was told he had no confirmation or an appointment to renew his passport, although the money had been withdrawn from his account.
Another woman from London told the Telegraph she was “worried and depressed”.
She paid the fee to ensure she had a passport to travel to Barcelona to visit her daughter later this month.
But the only appointment she got was 80 miles away in Peterborough.
She said: “Eventually I got through to the helpline operator who told me she had been taking calls from people with the same problem all day.”
The operator told her there was nothing she could do and to call back.
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The problem is believed to be caused by the website before a person’s booking is confirmed.
It comes after it was revealed that Brits could lose up to £1.1billion over their holiday due to major delays in processing claims.
https://www.thesun.ie/travel/8748956/passport-warning-brit-holidaymakers-chaos/ Urgent passport warning for UK holidaymakers as fast track error sparks holiday chaos