A special US Senate committee will hold a hearing to look into the lack of competition in the ticketing industry, after thousands of Taylor Swift fans were frustrated by online vendors.
t comes after reports of severe service failures and delays on the Ticketmaster website that prevented fans from purchasing tickets for last Thursday’s Era of Pop Superstar Tour.
In the end, the company canceled the general sale to buy tickets for Swift’s US tour, citing “insufficient ticket inventory” to meet “extremely high demand”.
The general ticket sale was scheduled to open the following morning on Friday after a verified fan presale, before Ticketmaster canceled the public sale altogether.
Senator Amy Klobuchar said the incident made problems in the ticketing market “painfully clear” when she and Senator Mike Lee announced plans for the hearing.
The pair are Chairs and Ranking Members of the Senate Judiciary Subcommittee on Competition Policy, Antitrust, and Consumer Rights, respectively.
Ms. Klobuchar said: “Last week, competition in the ticketing market became apparent when Ticketmaster’s website failed in front of hundreds of thousands of fans hoping to purchase concert tickets.
“The high fees, site disruptions and cancellations experienced by customers show that Ticketmaster’s dominant market position means the company does not face any pressure to continuously innovate and improve. up.
“That’s why we’re holding a hearing on how consolidation in the live entertainment and ticketing industries harms customers and artists alike.
“When there is no competition to incentivize better services and fair prices, we all suffer the consequences.”
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She later added on Twitter that the problem had “far gone beyond Taylor Swift”.
Mr. Lee added: “American consumers deserve to benefit from competition in every market, from grocery chains to concert venues.
“I look forward to exercising our Subcommittee’s oversight to ensure that anticompetitive mergers and exclusionary practices do not paralyze the entertainment industry, which is already struggling to recover from the pandemic. pandemic blockades.”
Trial dates and witnesses will be announced later.
Following the Ticketmaster incident, Swift expressed her anger and frustration at the fact that fans spent hours trying to buy tickets.
Posting an Instagram story, she wrote: “I am not making excuses for anyone as we have asked them many times if they can meet this type of need and we make sure they can. can do.
“It’s amazing that 2.4 million people have received tickets, but I’m really annoyed that so many of them feel like they had to go through multiple bear attacks to get them.”
Of the losers, Swift said she hopes to “create more opportunities so we can all get together and sing these songs”.
The singer’s 52-day era tour began March 17 in Glendale, Arizona and ended with five shows in Los Angeles ending on August 9.
This is Swift’s first tour since 2018.
https://www.independent.ie/entertainment/music/us-senate-to-hold-committee-hearing-following-taylor-swift-ticketmaster-chaos-42169224.html US Senate holds committee hearing after Taylor Swift Ticketmaster chaos