Video appears to show a Taco Bell worker dousing customers with boiling water

Video, released Friday by attorneys representing two customers suing Taco Bell, appears to show a person behind the counter of a Dallas store brandishing a bucket of steaming liquid at them.

The couple say they suffered severe burns when a store manager poured the water on them while they were complaining about an incomplete order, their lawsuit alleges.

The safety video, which has no sound and was released in an edited compilation of cuts and an unedited hour-long version, appears to show the worker pouring the water while words were exchanged between customers and employees.

The video was provided by the client’s legal team, civil rights attorney Ben Crump and Paul A. Grinke, who obtained it through a court order.

“The actions of Taco Bell management and employees in these videos are violent, callous and inexcusable,” Grinke said in a statement Friday. “CT and her Aunt Brittany, themselves restaurant workers, are calmly asking about the meal that they paid for with their hard-earned money. Instead of simply solving the problem, Taco Bell employees taunt a 16-year-old and the manager showers them with boiling water.”

Taco Bell in Dallas.
Taco Bell in Dallas.Google Maps

The lawsuit, released this week by Crump, alleges that Brittany Davis and a minor identified in the lawsuit as CT suffered permanent skin damage and a lifelong change in their appearance as a result of the incident. According to Grinke, CT is Davis’ niece.

Pictures taken to show the plaintiffs after the altercation show large blisters and severe discoloration. The photos were released with the video on Friday.

The lawsuit, filed July 13 in a Dallas County District Court, alleges Taco Bell and the restaurant’s employees exhibited gross negligence and attitudinal negligence that set in motion the alleged attack. It claims more than $1 million in costs and damages.

In a statement Wednesday, Taco Bell said it takes the safety of workers and customers seriously and has been in contact with the franchise owner and operator described in the lawsuit. The company declined further comment at the time, citing pending litigation, and did not immediately respond to a request for comment Friday about the video.

Taco Bell’s parent company, Yum! Brands and a regional franchisee, North Texas Bells, also named in the lawsuit, did not respond to previous requests for comment, nor did they when notified of the reporting based on this safety video. Taco Bell and North Texas Bells also did not respond to requests from two unnamed employees named in the lawsuit.

The June 17 incident came after Davis, CT and another family member received an incorrect order and went through a drive-through a second and third time to try to fix it, according to the lawsuit. When they didn’t succeed, they went to the locked door and were let into the dining room, the suit explained.

After a discussion, the staff refused to correct the order and a manager, who was not involved in the discussions, came out and poured a bucket of hot water over the two, dousing CT’s face and getting the water onto both plaintiffs’ chests, said the suit.

Video of the encounter shows CT and Davis being hit with water as one of the customers, identified as Davis by one of their attorneys, walks through an opening in the counter that appears to lead to the kitchen.

CT appears to be following, but they don’t get past the back edge of the counter – and it’s not clear if that was their intention – before the water hits them, the video shows. The angle of the cameras obscures the view of the couple, including their arms and faces.

The couple tried to escape and were momentarily stopped by the locked door behind them, but escaped before the manager could return with a second bucket of water, the filing said.

Davis and her niece were taken to a hospital and later transferred to a second hospital for further treatment, the lawsuit says.

CT had burns on her face, chest, legs, arms and abdomen. Davis also had burns to her chest and abdomen and suffered an injury to her brain function, which the suit said triggered multiple seizures.

The Dallas Police Department has said it will investigate the incident. Video appears to show a Taco Bell worker dousing customers with boiling water

Fry Electronics Team

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