Virgin Media goes under for thousands in the UK as customers anger over the loss of internet service

THOUSANDS of Brits were left without internet as Virgin Media reported major outages across the country.

The internet provider says it is “aware” of the outage, which has particularly affected Glasgow and the surrounding area.

Thousands of Brits are currently without internet following a Virgin Media outage


Thousands of Brits are currently without internet following a Virgin Media outagePhoto credit: Getty

Online outage monitor DownDetector says it has received hundreds of reports as of midday today.

While Glasgow appears to be the hardest hit area, users have reported problems accessing services in other areas.

Angry customers feared they could be left without internet for days, with outages also reported in Edinburgh, Ayrshire, Paisley and Renfrew.

Virgin said technicians were on site quickly to fix the problem and restore internet access for customers.

After a power outage that lasted about four hours, the internet provider confirmed that they fixed the problem after the outage.

A Virgin Media spokesman said: “We are delighted to confirm that we have now restored services in Glasgow following an issue that briefly affected some of our customers.

“We apologize to those affected.”

The provider is no stranger to past outages, with the most recent blackout occurring in October.

Customers also reported outages in July and before that in May.

And users were once again hit with glitches until last Christmas, when problems were reported on December 2, 2021, with thousands of customers complaining of no TV services.

Am I entitled to compensation from Virgin Media?

If you’re having trouble with your internet, calling, or cell service, you may be entitled to compensation.

But when it comes to TV outages, the services don’t fall under the same scheme.

We’ve asked Virgin Media if there’s any compensation for TV customers and we’ll update this page when we know more.

If you are a Virgin Media customer you can visit the My Virgin Service update website to check the service status in your area if the website is working.

To find out if there are issues in your area, enter your zip code.

Internet companies typically pay £8 for each day that broadband and in-house phone services are not repaired.

Customers will be compensated after two full days without service.

In the event of cancellations, companies will also pay £25 for each appointment missed or canceled with less than 24 hours notice.

Customers can also automatically receive £5 for each calendar day delayed until the new service starts.

If you are a cellular subscriber and are experiencing a lack of service, you may be entitled to a refund or account credit, depending on the circumstances.

And if you’re going off-duty for a long period of time, you might have the right to leave without a fee, too.

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If your issue is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) body.

Virgin Media is registered with the CISAS ADR scheme. Virgin Media goes under for thousands in the UK as customers anger over the loss of internet service

Fry Electronics Team

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