FACEBOOK users are being banned from their accounts for not replying to a message that was mistaken for spam.
People who realized the alert is indeed genuine have since tried to follow the social network’s instructions – but a problem appears to be preventing them from regaining access.
A notification was sent to select accounts identified as being at high risk from hackers, asking them to turn on an enhanced security feature called Facebook Protect.
Many have been given a deadline of March 17 to set it up themselves, or have their accounts suspended until it’s done.
It’s possible that some thought the news was a scam and therefore ignored it.
The unusual email address email@example.com used probably didn’t help.
After the deadline, users were told they had to turn on Facebook Protect to get in.
However, those who have continued with it claim that the system in place is broken, meaning they are still banned.
Apparently the authentication tools – like a text message to verify your identity – aren’t working.
“I was banned from Facebook indefinitely today for not responding to emails from FB (which looked like a scam) about their new Facebook Protect system, which I had to activate until today,” said one user called.
“So far the text and security key options are not working, many are reporting.”
Another complained further Twitterand said, “This Facebook Protect thing is so annoying because I can’t turn it on and I need Facebook for work, so I really hope Facebook fixes the stupid code.”
Facebook Protect is a special monitoring program for people who are at increased risk of being attacked by hackers.
This includes human rights activists, journalists and government officials.
Facebook owner Meta was contacted by The Sun for comment.
In other news, the new Harry Potter video game Hogwarts legacy will feature some familiar faces, despite being set hundreds of years before most of the characters were even born.
A major Mars mission to find out if life could have ever existed on the planet delayed by up to six years at best, as Europe scrambles to replace Russian parts.
Internet users were asked not to use a popular piece antivirus software for fear it could be exploited by the Kremlin to spy on or launch cyberattacks.
And Instagram might be planning to bring back a way to see what you are friends like on the platform.
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https://www.thesun.ie/tech/8537052/facebook-protect-locked-accounts/ Warning after Facebook users were BLOCKED ‘indefinitely’ for ignoring easily overlooked messages