EASYJET customers claim they lost their holiday after being asked to pay £635 to rebook.
Sue Bennett, 56, wanted to postpone the trip so husband Rob, 65, could recover after emergency heart surgery.
But they claim they were urged to buy entirely new tickets at the now higher cost after the budget airline refused a free transfer because they were yet to purchase travel insurance.
Sue booked the £420 flight tickets for her and Rob before he was unexpectedly taken to Kings College Hospital in London.
He was held there for almost three weeks in April because he needed a double bypass.
The emailed couple wanted to postpone the trip to Faro, Portugal from June to September to give Rob time to recover.
They also had a planned holiday in April in Menorca, Spain. The low-cost airline reportedly took three weeks to respond, by which time flights were over and gone.
And they said it would cost £635 to change flights in June because they didn’t have insurance.
Sue, from Bromley, Kent, said they were “angry and upset” at the incident.
She explained: “Rob needed surgery to get a new aortic valve and double bypass.
Most read in The Irish Sun
“We should go abroad a couple of times, to Menorca in April and then to Faro in June.
“We found out a few days after booking Rob needed an operation so we emailed easyJet straight away to see if we could reschedule the holiday to a later date.
“It took them three weeks to reply and by then the holiday was over. They said we didn’t have insurance so they couldn’t help us.
“We never leave without it and we would have brought it closer to the time.
“I’ve asked a lot of people if they buy insurance at the same time as booking a trip and many said no.
“Our flights for June were £420 but easyJet now want a further £635 to delay until September.
“We were angry and upset, especially given the circumstances of my husband’s illness.
“We found it far too stressful to deal with EasyJet. All we wanted was a credit, we never asked for a refund once.
“EasyJet just keeps saying they can’t help us because we don’t have insurance.”
An EasyJet spokesman said: “We are very sorry to hear of Mr Bennett’s situation and for any misunderstanding of the options available to help them rearrange their plans.
“To help all customers who are unable to travel due to a serious illness and need to make new arrangements, easyJet is offering the opportunity to receive a flight credit for the full value of the booking to be used on new flights at a later date or a full refund and we are in touch with Ms. Bennett to help her with her options.”
https://www.thesun.ie/travel/8786311/lost-easyjet-holiday-flight-change/ We lost our easyJet holiday after being told to pay £635 to rebook