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Wizz Air accused us of missing the flight my son paid for with his pocket money

A mum has told how Wizz Air accused her and her son of missing their flight – but she claims it was her staff who screwed it up.

Blessing Frederick’s teenage son had saved £500 of his pocket money to kidnap his mother to Greece to celebrate her birthday.

Blessing Frederick, who has claimed she missed a Wizz Air flight due to staff shortages

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Blessing Frederick, who has claimed she missed a Wizz Air flight due to staff shortagesCredit: Blessing Frederick/Handout
Blessing and her son were due to fly to Greece for her birthday

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Blessing and her son were due to fly to Greece for her birthdayCredit: Alamy

They were due to take off from London Luton Airport on Tuesday – but had to return home instead when their flight took off without them.

Speak with MyLondonBlessing explained: “We were very excited, especially as it was our first holiday since the pandemic.

“My son hasn’t actually traveled since he was five, so he was really looking forward to it.”

Now, Blessing has claimed it was WizzAir’s fault they missed their five-day trip to Thessaloniki – as there was a huge staff shortage and they were forced to enter the wrong queue.

The salon owner, who arrived two hours before her flight, says there was a miscommunication from Wizz Air staff which meant she joined the priority queue after being told her son was being counted as a child.

She said: “All were like squashed, packed sardines. But we saw a sign saying that anyone who has a child should join the priority line and given that we had just been told my son would be counted as a child we decided to enter that one Track.

“But when we got to the front, the lady said she couldn’t serve us and we had to go back to the main queue. I asked why because my son is technically a kid but they said no the rule is only for babies not someone his age.”

After finally reaching the top of the line, they had to rush through security to reach their gate before it closed at 6:25 am.

In her panic, however, she forgot to take a bottle of perfume from her bag.

That mistake still usually gave her plenty of time to catch her flight — but with so little staff working, it sealed her faith.

She said: “It was like one staff member for every 100 or 200 passengers.

“As we were putting our bags in the machine, someone called and said that anyone traveling to Thessaloniki should join the priority queue, but we had already joined the priority queue and were turned away.

“Because I then forgot to take a perfume from my bag and my son forgot his deodorant, our bags were put aside. There was only one employee who checked the bags herself and she was obviously under pressure because everyone was just yelling at hers.

“But as for me, if I’ve already gone through the scanner and my bag needs to be checked, then my bag should be checked before the bags of people who haven’t even gone through it.”

“WE ARE NOT PAYED ENOUGH”

Eventually, after Blessing went through baggage screening, her son and dozens of other passengers all sprinted to the gate.

Blessing said: “There were a lot of people traveling with us. When we got there we only saw a couple of young Wizz employees who again just told us there was nothing they could do. One of them even said, ‘We don’t get paid enough for it’.

“There was another lady with us who had children and had been at the airport since three in the morning.

“She had paid for priority and still ended up in the same situation as me and my son. About 20 or 25 of us just stood around and didn’t know what to do.”

The mother-of-two says a whole group of passengers were told they could pay an extra £78 each to rebook a few days later. A call to customer service produced another person who told them there was nothing they could do, Blessing says.

She continued: “We didn’t get any help from anyone. Everywhere we went it was like, ‘Well it’s your fault you missed the flight, there’s nothing we can do’.”

This is because a number of airports both in the UK and at top tourist destinations abroad have struggled to cope with the surge in holiday traffic in recent weeks.

The troubles are the result of a perfect storm of problems including Covid disease, staff shortages, IT problemsbad weather and the Mass layoffs at P&O Ferries.

Recruitment at airports and airlines, which bled staff during the mass border closures in the first two years of the pandemic, has yet to catch up with renewed interest in travel.

According to Karen Dee, chief executive of the Airport Operators Association, UK airports need to hire tens of thousands of workers, with Heathrow alone needing 12,000 workers.

The Sun has reached out to Wizz Air for comment

London Luton Airport

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London Luton AirportCredit: Alamy

https://www.thesun.ie/travel/8632545/wizz-air-blamed-mum-for-missing-flight/ Wizz Air accused us of missing the flight my son paid for with his pocket money

Fry Electronics Team

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