Hungarian airline Wizz Air offered free flights to Ukrainian war refugees but charged them baggage fees for those fleeing the Russian invasion
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A Hungarian airline that offered free flights to Ukrainian refugees has charged them for baggage.
Agnese Edmonds is home to a Ukrainian family of four and was shocked when they told her how they were asked to pay £108 for their two suitcases when booking their flights with Wizz Air.
The airline offered the flight for free but asked the refugees to pay for their luggage.
Ms Edmonds, from Essex, said she was “baffled” to find out and said the charges felt “unfair and strange”.
Speaking to LBC, she said: “Although they didn’t have too much luggage … the adults each had a suitcase so they had to pay for that.
“So I’m not sure if the people who didn’t have money how they were going to get by? Who would pay her?
“I couldn’t believe it, the family couldn’t believe it, I was stunned because I thought – well if you offer the flight, are they already on the flight, well, sure they can take their luggage with them, can you?”
She worried about the refugees who didn’t have money to pay for their luggage and what would happen then.
The Eastern European airline announced in early March that it would provide 100,000 free seats from neighboring countries to support Ukrainian refugees.
A statement on its website reads: “Wizz Air…will support Ukrainian refugees by offering them 100,000 free seats* on all continental European flights departing from Ukraine’s border countries (Poland, Slovakia, Hungary, Romania).
“Wizz Air is committed to helping refugees reach their final destinations, wherever that may be.”
However, on its website, Wizz Air states that Ukrainian refugees may still be charged additional baggage fees.
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It adds: “One piece of hand luggage (40 x 30 x 20 cm) per passenger is included free of charge.
“All other additional baggage and services can be purchased during or after booking. Standard rates apply.”
The baggage charge can range from £4 to £49 per flight in the low season, or from £5 to £60 during the busier times of the year.
This is because Britain’s Homes for Ukraine program has reportedly already encountered a number of problems, with some refugees ending up on the streets.
In addition, arriving families are reportedly struggling to access cash while awaiting benefits.
Dozens of matches are believed to have collapsed as part of the scheme as local authorities stepped in to place the families in shelters.
Around 12,000 people have arrived in the UK under the new visa scheme since this week, according to the Home Office.
Local Government Association (LGA) Chair, Councilor James Jamieson said: “Councils are already seeing a worrying rise in reports of homelessness from people arriving from Ukraine – including those who have arrived through the family system and for whom the families’ housing is not suitable is or The relationship fell apart shortly after arrival – and single children arriving in the UK need support.”
https://www.mirror.co.uk/news/world-news/wizz-air-charging-ukrainian-refugees-26672190 Wizz Air charges Ukrainian war refugees for their luggage - World News