Woman furious at ‘garbage’ TUI after £1,900 family holiday canceled via email

Mother Sarah Kandziorca and her two children, from Chapeltown, West Yorkshire, were looking forward to their trip to Turkey but got caught up in the mid-term airport chaos

A Leeds woman and her family have revealed their horrific experience after trying to go on holiday two years after booking
A Leeds woman and her family have revealed their horrific experience after trying to go on holiday two years after booking

A mum is furious after her £1,900 holiday was canceled by email two years after booking it.

Sarah Kandziorca, from Chapeltown, West Yorkshire, had already arrived at Manchester Airport before finding her long-awaited holiday canceled.

She was furious when she and her two children were unable to leave, calling TUI “garbage” before vowing never to fly with the airline again.

They were in high spirits when they arrived at the airport and were told everything was going to go as planned.

But that all changed just 10 minutes later when they received a devastating email telling them their trip had failed. LeedsLive reports.







Sarah Kandziorca, from Chapeltown, booked her holiday through TUI two years ago at a cost of £1,900
(

Picture:

Sarah Kanziorca)

Holidaymakers at airports across the country faced long queues and canceled flights during the half term and lead up to the Queen’s platinum jubilee celebrations.

Aeronautical data company Cirium said 377 flights were canceled from UK airports in the seven days up to and including yesterday, while more than 150 UK flights were canceled today (Wednesday 1 June).

Sarah and her children were due to fly to Turkey at 6.20am on Monday but their flight was rescheduled to 8am yesterday.

Sarah claims they received no prior warning of their flight cancellation, with a TUI spokeswoman saying the flight was unable to depart due to “unprecedented operational challenges at Manchester Airport”.

Sarah said: “This holiday has been booked for two years now. We were picked up on Sunday and informed throughout the day by TUI that the flight would go ahead.

“We came to the airport, stood there for 10 minutes and were told that there were no TUI flights.

“They told us that the holiday was only postponed, not cancelled, we had a big party and no one could reach TUI.”

The family were taken to a hotel by the holiday company free of charge and with free food but no drinks and due to Sarah’s son’s nut allergy, she had to buy her own food.

Their next flight was due to leave at 8am yesterday, but after not hearing from TUI, Sarah claimed a fellow passenger told her the flight had been canceled after they were informed by Swiss Airlines.

“We were basically taken to a hotel expecting to be picked up but instead of being told our holiday was canceled we got nothing,” Sarah added.

Sarah was furious with TUI’s service and tried to get in touch to arrange a refund or compensation but said she was unsuccessful.

She said: “I tried ringing, tried to fill out the compensation form and that crashed, which seems handy. I have to go to Hay’s Travel now and find one at the last minute [holiday] somewhere.

“TUI is absolute rubbish, I would never fly with them if they offered me a free flight with the Queen. They stood and lied to people’s faces.”







Sarah was taken to a hotel at the airport
(

Picture:

Sarah Kanziorca)

Sarah even claims that when she spoke to one of the airport staff about her flights, she heard them say, “RIP TUI.”

She had people waiting for her in Turkey and even the hotel on the other side tried to contact TUI to see what happened but they said they hadn’t heard anything.

A TUI spokeswoman said: “We would like to apologize to customers traveling from Manchester to Dalaman on flight TOM714, which was unable to depart as planned on Monday 30 May due to unprecedented operational challenges at Manchester Airport.

“Unfortunately, we felt the impact on customers’ holidays was too great and regrettably made the difficult decision to cancel the flight.

“We have notified affected customers as soon as we are aware of the change and they will receive a full refund within the next 14 days.

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“The May half-year break is always an incredibly busy time with many customers wanting to get away.

“Unfortunately, while flight delays and cancellations are rare for us, various operational and supply chain issues have resulted in a small number of our flights being impacted.

“We would like to reassure our customers that most of our flights are expected to operate as planned.

“Our teams have been working to support impacted customers and we would like to thank customers for their patience and understanding during this time.”

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https://www.mirror.co.uk/news/uk-news/woman-fuming-garbage-tui-after-27122441 Woman furious at 'garbage' TUI after £1,900 family holiday canceled via email

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