Energy prices are rising across the country, but a mother of three says she was overwhelmed to get a £2billion bill from Shell Energy, even though she normally spends around £50 a month
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A mother of three said she was horrified to be getting one electricity bill for nearly £2 billion – for just two weeks of power consumption.
Brenda McCossick received the bill from Shell Energy, who told her it owed £1.9billion.
Brenda, 50, is a police officer who lives with her 15-year-old daughter. The sun reports .
Her typical energy bill for her three bedroom family home is around £50 a month.
She said: “I knew the amount was going up with rising energy bills, but I couldn’t believe it.
“That must be a record for the largest energy bill ever.
“I usually turn off the lights when we leave a room and make sure we’re being as eco-friendly as possible, so I knew it couldn’t be right.”
Shell later apologized and corrected the bill to £46.
Shell was asked for comment.
However, this type of massive miscalculation by energy companies is not new.
The Mirror spoke to a woman, now 80, who received a £1million energy bill from British Gas in 1980.
The woman said: “I just laughed when the bill fell through the door and quickly rang British Gas to tell them their mistake.
“It was a young girl I spoke to who officially told me if that was the amount that was on my bill then I would have to pay it.
“We then had an exchange of a few choice words and I remember telling her to take my number down and ask someone with a bit of intelligence to call me back.
“Someone called me back and it turned out that the meter reader had swapped two digits and the meter’s clock had gone right round and back.
“Shortly thereafter I received an amended bill with an apology but no offer of compensation.”
Energy bills are rising and are expected to rise by £693 a year from April 1 for the average household.
The cost of the average variable rate energy bill for the average household is capped by regulator Ofgem.
The good news is that there are some systems that can help.
Many energy companies have set up hardship funds to help customers with rising heating bills and related debt.
For example, British Gas has launched its British Gas Winter Fund, which provides eligible customers up to £750 to the cost of their energy bills.
According to British Gas, the average payout per grant so far has been £510.
Other similar grants include the Ovo Energy Fund, E.ON Energy Fund, Bulb Energy Fund and EDF Energy Customer Support Fund.
Utilities can also set up payment plans to help customers with bills.
Elsewhere, the Warm Home Discount is available to some individuals. For more information, see Citizen Advice. The program could help you deduct £140 from your bills.
shelter too provides information to help people who are struggling to pay their energy bills – it may give more details on the Warm Home Discount and explain what you can get depending on your particular circumstances.
Worries about the cost of living are common, and worries about how to care for loved ones can weigh on more than just a bank balance.
If you feel you need extra help, reach out to charities like the Mental Health Outfit ghost can be a great way to contribute to your well-being.
https://www.mirror.co.uk/money/woman-left-stunned-after-being-26525706 Woman stunned after accidentally being sent £1.9billion energy bill