MILLIONS of Yodel customers face massive delays after the company was hit by a devastating cyberattack.
The troubled courier was hacked on Sunday, forcing its computers to shut down.
Critical operating systems including delivery tracking, customer service hotline and apps used by drivers were all affected, according to The Sun.
This means millions of customers expecting packages from ASOS, Aldo, Very and M&S will face delays.
Deliveries from dozens of other companies, including Argos, Zara and Sky, can also experience delays.
Jodel bosses have called in experts from the National Crime Agency to tackle the hack.
The security of customer data has not yet been confirmed.
An investigation is ongoing with the NCA, the National Cyber Security Center and the Information Commissioner’s Office.
A source close to Yodel told The Sun: “It’s a complete disaster, the hack has impacted every digital part of the company.
“Nobody gets a package that quickly.
“Drivers can’t log into their apps to scan a package, nothing can be processed and there are fears for customer data.
“Chefs are looking for ways to deliver the packages they already have in their warehouses, but no one knows how long it will take.
“And the cyber police are involved, everyone takes it very seriously.”
Yodel says it took four days for some tracking services to go live so staff could process late deliveries.
In an apology to customers, Yodel said: “We are working to restore our operations as soon as possible, but at the moment order tracking remains unavailable and packages may arrive later than expected.”
A Yodel spokesman said: “Yodel has made significant progress in restoring a number of essential IT functions following the cyber incident that impacted the business this week.
“Tracking services for clients and customers are ‘live’ again and this will help restore our regular operations and allow the company to urgently start late deliveries.
“We continue to monitor tracking systems and expect further improvements as we return to normal.
“This remains a complex situation, but rest assured that all of Yodel’s management and staff continue to work with customers and customers to meet their expectations and standards.
“Yodel sincerely apologizes for any disruption and inconvenience that customers and customers alike may have experienced.”
“We are working to restore tracking as soon as possible and have been dealing with all relevant authorities.
“Yodel would like to sincerely apologize to its clients and their customers for any disruption this incident may have caused and to assure them that the team is working around the clock to resolve this incident.”
A spokesman for the National Cyber Security Center said, “We are aware of an incident affecting Yodel and are working with the company to fully understand the potential impact.”
The Information Commissioner’s office said, “We are aware of reports of a cyber incident involving Yodel and are investigating.”
An Argos spokesman said: “Yodel supports a small portion of Argos shipments, allowing us to minimize disruption.”
https://www.thesun.ie/tech/8986742/yodel-hit-by-cyber-attack-forcing-customer-delays/ YODEL HACKED: Millions of customers face parcel delays after delivery service was hit by cyber attack